LivWell Enlightened Health - Fort Collins (Medical)

It’s just so wonderful

Dude. This place will tell you one thing and them do another. I bought three faulty carts from them and a faulty battery. This was $100 of goods, none of which were working. I called and was told to bring them back in, they got a bad batch recently and would replace them. When I arrived, I was led through the entire process of getting the exchange. New products picked out amd ready to go. Then when the manager, same person I talked to on the phone came over to finish the transaction, she told me they couldn’t replace the items since it was more than three days since I purchased them. Wtf!?! Isn’t that something I should have been told on the phone!?! so in addition to wasting $100 bucks on their shitty products, they have also wasted my time. I have been a longtime customer here but will not be spending another dime here, ever. Hands down the worst customer service I have received anywhere. Buy your weed elsewhere people, it’ll be better quality anyway. And definitely better service anywhere else!

Med side severely lacking in choices and quality. Usually watch the rec line completely empty twice over waiting for the one med register. Not an easy place to get in and out of for immuno compromised medical patients trying to limit exposure to every rec customer from Wyoming.

Great location! Informative staff!

Best place in town!! Only place I will shop

The store is great but it needs a better lounge area while large groups of people wait for their products. Other then that the store is actually really great.

Great dispo in FTC great selection and great service.

Now I have to say that I was very pleased how my situation was corrected. I understand with change there's gonna be challenges but I think as far as my situation you made strides in getting better. Angelina is awesome just wanted to put that out there! Thank you!

The service gets better with each visit, Gabe served me an amazing deal and knew what i wanted before i even told him. 10/10 would recommend and visit again

best prices and customer service in town!!! always look forward to seeing Paul and getting his input!

awesome

Always a good experience. Alex is awesome.

Would love a few new hybrids to choose from. Pre-98 and critical mass. I love your Indicas. In the past I’ve gotten a lot of pain relief when smoking Hash plant, OG Kush, and Corleone Kush.

Loving the new strains! Hopefully get to buy an ounce of them soon! Staff is rad and down to earth!

I’ve been a long time customer, even signed over my plant count to become a member almost a year ago. Recently, I purchased a Tier 3 ounce of Sour Diesel using their online ordering and was extremely disappointed. The buds looked horrible, literally an entire ounce of not even popcorn sized buds, like someone dumped the last of the jar into my dram. The part that gets me is I even made a note in their “special request” section stating “the bigger the buds, the better”. If larger buds weren’t available I would’v preferred to be informed by text or in the store instead of finding out at home after the sale was finalized. Part of it is my fault for not checking there, but this isn’t the first time I’ve felt jipped when purchasing a larger quantity of cannabis. Again it is Tier 3 on the menu, but there was another time when I bought Tier 1 with the same results. Either way if it’s not marketed as shake or popcorn, I expect decent sized nugs especially when shelling out for higher tier pricing. I think the true issue lies not in the bud sizes, but in the technique used by a couple of bud tenders when weighing out large quantities of cannabis. I’ve witnessed one bud tender in particular who just pours straight from the jar resulting in a mismatch of buds often heavy on the tinier buds (even after I let her know I prefer the larger buds if possible). When I’ve asked for larger buds from other bud tenders in the past they have had no problem spending the time to pick through the jar even going as far as to grab a fresh batch. This is what I loved about IWC! One of the few places in town that weigh out each gram; even allowing customers to tailor their purchase to their wants/ needs. Recently, I have not enjoyed that luxury and it is quite disappointing. I come to IWC for top quality cannabis at a respectable price. However, now I feel as though the bottom dollar is beginning to out weigh the quality and more specifically attention to customer’s satisfaction. I’m quite upset as I have called IWC my care taker for quite some time now and have even made single purchases of over $1k, but I’m afraid after my last few experiences I might look into moving my plant count and business to a different care taker in the Fort Collins area. Really sad to have to write this review, but this past ounce was not worth the $140.... - Long time buyer, first time complainer Also I do have photos of the sad, sad tiny little buds upon request

great items. decent prices. not much to ask for

I will only come back if I absolutely have to. I’ve been dispensary shopping today and as soon as I find my products somewhere else, I’m out. Tired of being treated poorly. After 2 years its time to say goodbye.

Great staff always helpful and takes their time making sure you get what you need.

I love coming here because they have great deals and great selection

I came in for a defected product, Derrick who works recreationally came over to help me out cause all the other budtenders was busy with other customers. Derrick was awesome thanks for the help.

Ordered online for the first time. The website didn’t have all the options available but when I walked in, Isaac was very helpful and showed me all my options. He also helped me get all the discounts for my purchase. Kate was also very helpful online and in store regarding my online order

Got my first vaporizer and the tender was helpful and patient with my lack of Knowledge thank you!!

Great people. Always helpful. Try the jilly bean 😍

Katey and Doreen are always so friendly, and Kayla is so informed on the products. It's a great place.