“TLDR: Visited based on friend rec, employee sold me completely wrong thing for anxiety, then wouldn't return (unopened while still sitting in parking lot), manager never called me, owner wouldn't take responsibility either. Incompetent employee, irresponsible manager and owner who apparently don't want repeat business from someone dosing for a medical issue. Terrible customer service.
Long version: I visited here based on a recommendation from a friend (who now says she can't honestly send people there anymore after my unpleasant experience). It was my second time into a dispensary in search of product to help ease my low to moderate constant state of anxiety and occasional depression brought about by postpartum 2 years ago (and digestive inflammation from a gluten sensitivity), as well as product to help my cat with his digestive inflammation from chronic IBD and food allergies to poultry and fish. The first dispensary that I visited steered me in completely the wrong direction and wasted my money on product that made me more anxious and irritable, so I was hoping that going someplace friend recommended armed with more information (that I needed above all a high CBD to low THC ratio product and if possible an indica or hybrid strain to treat my symptoms properly in order to get relief, and that my cat needed the same) would be successful.
When I arrived, the atmosphere was nice and clean. The guy who helped me seemed friendly and confident at first, but I would later discover that T*ny was not as knowledgeable in the 'medicinal use' category as he would like customers like myself to believe. I came in knowing what I needed and he managed to convince me to buy something that I would find out was the opposite of what I wanted.
He sold me an Ethos breath spray - not "Remarkable" which is a high CBD to THC ratio like one might expect after asking specifically for that, but "Calm" which is a high THC to low CBG ratio which is exactly what I said I could not use due to it causing me elevated anxiety and irritability. He was very confident and convincing which is why I bought it, only to find out once I got out to my car that it was the wrong ratio. So I called them from the parking lot before I left and said that I noticed the ratios were specifically what I DID NOT ask for, and his response was "Oh, I thought the ratio was higher than that." Are you kidding me? You sold me a product you didn't actually KNOW?! I suspected he sold it to me solely based off the word "Calm" printed in large letters across the front and had not actually listened to what I had said, or had not actually read the ratio on the package before insisting that this product would be good for me. I explained that I was still in the parking lot, had not opened or used the product and would like to come back in and exchange. He said he could not do that, and that he would have to clear it with his manager D*ug who was not working at the time because they have laws to follow. He then proceeded to argue with me over the phone for 10 minutes about: THC working with CBG, how he was sure this product would be "just fine" for my anxiety and NOT have the effect the last high THC product did and the Liquor Board laws, how marijuana is different and how they are a private business. So despite being distraught over being sold an incorrect item a 2nd time and wasting MORE money due to a dispensary employee's ignorance and STILL having no workable solution for my anxiety, I left my number and agreed to wait for their manager to contact me with a solution because "we want to help you out".
It's been 5 days, and I have not received a phone call from the manager. The owner has been notified of the situation through the friend who recommended the place, and also has chosen to take no action to help me. I can only conclude that they only want money, and not to build a good reputation, or a loyal customer base. I cannot recommend shopping here.”