“This is the third shop I visited after legalization, and the closest to home for me. The prices are comparable to other shops I’ve been to, quality was generally a bit lower aside from cartridges, relatively high staff turnover. After years of going here and bringing friends when they were in the area, I purchased a cartridge on a Friday night for a weekend trip to the peninsula. I arrive to my destination... it doesn’t work. I tried two batteries, nothing. I called right at opening on Monday, knowing I’d be just outside of the 48 hour return window. They informed me that they would not allow for exchange or refund. I emailed the owner, explaining the situation (the completely unusable product and my weekend without ability to use it, my contacting them as soon as they opened after getting back late Sunday, my being a client since they opened...) and requested a reply within 48 hours. A month later, and I still have no reply. I already went further if I wanted a better experience. Now I will for ANY experiences. Would NOT recommend.”
Hi Katie, I'm not sure how you messaged me, I have not received anything from you. I'm very good at responding to all message I receive, text, Facebook, email and best way is to leave a messages at the store. However we have a strict return policy, that cannot be waived for anyone, other wise I could be accused of discrimination. Its important to have all the same rules for everyone who shops at my store. Its unfortunate that cartridges fail but sometimes they do. I'm very sorry you are upset, I would love to try and make it up to you. Please feel free to call me at the store anytime 425-896-3169
“Mary Jane, Thanks for care. It's been awhile since our last dance. Busy at 2pm 3 tend'r 4 guest but I was greeted promptly, and check'd in, wait time 4-5 min. No problem browsed to rack for CBD oil 0.5g/special deal, asked my tend'r for it & he check'd asked another, reply'd in the case top shelf. Checking out Shock.... I'm ready for $55, no...$90 $60 for the oil. Still got 6 prerolls. Should double check $ 1st.”
“Great experience! Small shop but even in an alley they sell their curb appeal! Fresh cut lilies on a woods bench on the patio outside the door... above and beyond!!
The feeling inside the store was light and playful. Not too serious or ego driven about their product. Speaking of which, I stumbled upon this shop because they are one of the few shops in the greater Seattle area that sells cartridges for my particular vape, so their selection is vast!
My opinion, check it out! Kinda made my day!
And a lil holla to my cute budtender with the dreads... 😉”
“I had a poor customer service experience my first time. Then I took my wife, almost a year later, and my experience was awesome. I recently went back and had another lame experience. The flower is good, prices, but they need to get some people in the that can actually help or even seem excited to talk weed....I am. maybe I'm just too happy. I still go but I try to make it fast or send my wife lol. ”
I'm so happy you continue to come back, I have no idea why anyone would not be excited to talk weed with you. All of my guys and girls love to chat. Ask for me the owner anytime, Sierra. I would love to meet you. Friday is vendor day and we are all about spending time with everyone from 4-7.
“Been going here since they opened and have watched the customer service consistently get worse. The store is nice products are good but with all the stores to choose from bad customer service is not worth coming back. After waiting at the door for a unnecessary amout of time we went to use the cash machine and was yelled at because he had not checked our id yet. The people working behind the counter act as though they hate their job and you are an inconvienence by asking them a question.”
I'm so sorry that you were unhappy with the service. If you have been coming to my store for 2 years I"m sure you are aware that entering the store to use the ATM without having your ID checked, is Illegal, and could cause the store to be closed. However you should not have been treated rudely. I'm so sorry about this. I would love to take action, feel free to contact me directly and we can discuss. I would love to earn your business back.