Mary Mart - Tacoma Recreational Reviews

  • “SOme of the people are nice and professional like Laurie but most of them are not very good at customer service. And if I am spending close to $1000 a month in store I don't expect to have to wait in line and watch no less than 6 people who came in after me get helped before I get helped. AND why am I waiting for an employee to be waited on when they don't stand in line like the rest of the paying public? Not cool. The owner needs to reevaluated how they approach customer service. That is unless you don't care about the customer that spends. The only reason I shop here now is for the Acapulco Gold from pioneer Nuggets that I currently can't get in Tacoma except at Mary mart. All my other purchases are being made at other locations. As soon as the other locations get Acapulco gold in stock I will be switchiong completely. Too bad becasue like I said some of the staff were great - nice and professional.”

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    Comment from Mary Mart - Tacoma Recreational

    Thank you for bringing this situation to our attention. We are strongly committed to deliver best customer service and apologize for your bad experience and the inconvenience we might have caused. Given the opportunity, I'd like hear more about your experience and be able to make it right. Please contact us at (253) 507-4735 or come in again.

  • “Visited for the third time today, was once again assisted by Star. Although they didn't have the strain I wanted at the price point I was looking for, she recommended another that ended up being even better. Consistently good service from this store; will be returning.”

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    Comment from Mary Mart - Tacoma Recreational

    Thank you for your review!! We'll make sure our team here at Mary Mart know that you appreciate them. We strive for this level of service and are happy to hear we hit the mark on your visit.

  • “Dropped in the other day, for the first time.Atmosphere was clean and friendly . Got helped by Kobe, Customer service was top shelf. Told him what we was looking for and how much $ we had to work with. Super happy with our visit, Great experience, definitely will be returning.”

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    Comment from Mary Mart - Tacoma Recreational

    We definitely work hard for reviews like this! Thank you for taking the time to share this with us - We love our team and appreciate hearing that they’re doing a great job in making your experience the best it could be.

  • “Mary Mart is a go-to spot whenever I'm in Tacoma. I've been coming here since it was at it's smaller location across the street and I've always had a very pleasant experience. I'm very satisfied with the selection and pricing. Today I decided to stop in to pick up an eighth before heading up to Seattle. It took several minutes before any of the budtenders serviced us, although we were the only ones in line. A friendly man then helped us, and apologized for our wait by offering a 10% discount, which was much appreciated. However, after we told him which strains we were interested in, he brought us a selection of other random products (including weed-infused liquor and personal lubricant). When we asked to see the weed, he brought us a bunch of strains we didn't ask for, but he said he recommended. I was really only interested in seeing two sativa strains. He also did not seem knowledgable about his product, like rolling papers and tips. Plus, we did not receive the 10% discount he mentioned earlier. All in all, we were really just looking for a quick stop and it turned into somewhat of an ordeal. We left with what we came for, but it honestly took way too long and I left with a grumpy feeling.”

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    Comment from Mary Mart - Tacoma Recreational

    Thank you for bringing this situation to our attention. We are strongly committed to deliver best customer service and apologize for your bad experience and the inconvenience we might have caused. Given the opportunity, I'd like hear more about your experience and be able to make it right. Please contact us at 253marymart@gmail.com or come in again.

  • “Seriously, thank you Andre, you and all of Mary Mart are legendary. I always come in, not having a single idea of what I want, but the budtenders here actually know what they're selling. They're kind and patient! Which is REALLY important and they support Medical Patients. ”

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    Comment from Mary Mart - Tacoma Recreational

    We’re so glad you had a great experience with us and the flower you chose. It sounds like our team helped you make the right choice. Thank you for taking the time to review us.

  • “Fabulous experience as a first-timer. My million questions were encouraged and answered. Chloe had so much knowledge to share and made me feel very comfortable and confident. ”

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    Comment from Mary Mart - Tacoma Recreational

    Thank you theLala! It sounds like we were able to exceed all your expectations and that makes us so proud. We appreciate the time you took to review us.

  • “The staff is amazing, and very knowledgeable. There is a great selection, and great prices.. Love Destanee, Misha, Laurie and Terrance.. They are a few of the amazing staff that are always eager ot show new stuff and very helpful... This is BY FAR the best shop I go to.. I send people there as much as possible..”

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    Comment from Mary Mart - Tacoma Recreational

    Thank you for your review! We'll make sure our staff knows that you appreciate them. We strive for this level of service and are happy to hear we hit the mark on your visit.

  • “Just moved to the Tacoma area and googled nearest weed store, had lots of stars so decided to go. So glad I did!! This place is AWESOME and has so many varieties, friendly and helpful staff, & most importantly they have some FIRE DRO!!! Been coming back ever since! ”

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    Comment from Mary Mart - Tacoma Recreational

    Hey CeCerina111, we're glad to hear that your experiences have been positive! We look forward to seeing you in the future.

  • “I love this place, go there often with no issues. Except on 420 a coworker was in the line saying they were out of a lot of stuff, myself a few others around were bummed. But when I got up front they had what I was looking for. Misinformation on that I suppose. but overall this place is filled with good vibes, friendly staff, good bud and great deals.”

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    Comment from Mary Mart - Tacoma Recreational

    We're glad to hear that your buying experience has been positive. We take pride in our customer service and strive to provide a welcoming environment.

  • “Best budtenders, best prices, best everything!”

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    Comment from Mary Mart - Tacoma Recreational

    We love being the best! Thank you for the review.