I’ve been a member of MedMar for about a year. This place used to be great until Cresco bought them. They used to have great deals ($25 off for every $500 spent & 10% off all online orders over 200). They recently stopped both of these programs without any notice! Any normal company would send out an email. Instead I found out in person when I didn’t get my $25 off (they offered me a Cresco sticker instead). They started removing lots of non-fresco product too (go figure). I’ll be changing dispensaries so I don’t have to deal with this anymore. Don’t join this dispensary!
After being with MedMar for 3 years, I’m out. They were sold to Cresco a few months back, and have effectively stopped carrying product ever since. Seriously disappointed at how fast this dispensary went down hill. The staff is great tho.
Hi @jakeyisgr8, thank you for taking the time to leave a review. We will be sure to make our Operations team aware of your feedback.
I used to love this dispensary now thinking about changing as before they had good specials and when you spend 500 they used to give you 25 off. Now they don’t, specials usually are bad stuff. Also it seems that every time I go there new people are working and it seems like management don’t trust them as the have to double check what they selling
Thank you @Sabina12, for taking time to provide us with your feedback. We are always working hard to provide the best available options for medicine. We would love to keep you at our dispensary. Feel free to speak with a manager on duty at your next visit as we would love to make your experience better.
Very thorough about my medical issues and finding what works for me in various situations. Never feel rushed and it’s not all the same as Dispensary 33 told me previously. Really matters what’s being taken and why.
They're making efforts to get better and it is appreciated. Hopefully they keep it up.
Hi @maxenevitable, We would like to thank you for recognizing that we are continually making strides for all patients.
there's always a 'shortage' , transferring to a different dispensary.
Hi @Tiboc76, Thank you for taking the time to leave a review. We are truly disappointed to hear that you feel your purchasing experience was subpar. If possible, please email email@example.com as we would love to have the dispensary manager answer your questions and concerns.
Former patient here as many others. This dispensary was awesome since I live in the neighborhood, but now I drive to the suburbs for better service and pricing. The pricing is standard for the city, but often product is very limited and deals are limited as well. The service was great a few times and I'm really happy they seem to be LGBT/Queer friendly, but my first experience really tainted my view of this place. As others have said, it seems to be more of a rec shop just fronting as a med dispensary (Obviously only serving med patients, but that's the vibe here). Also, the recurring text messages are annoying, the deals are often limited and very short lived. On top of that, there is (or at least was advertised when I was a Pt) supposed to be a Pharmacist on staff. That's super awesome, and I'd love to have consultations with them and be able to specialize my medication using science! However, one my 4 or so trips, I was never introduced to them, offered to speak to them or could even pick them out of the "budtenders". I really appreciate the compassion and great service by some of the staff, but as a whole I'd say to steer clear. Will maybe visit again and see how it is at a later date, I really want to give them a chance but they need to take these reviews to heart and fix the issues.
Hi @ExperiencedMedPat, We truly thank you for the feedback. We will be sure to make sure your voice is heard by escalating this to the management.
It used to be a great, patient centered dispensary. It isn’t anymore. The staff turnover has been huge, to say the least, and no one knows the patients, and they don’t even seem to make an effort. You better know what you need because it is more like a CVS than a cannabis dispensary. I have been given wrong information regarding the supply of medications and had to have growers contact the dispensary to clarify. They have not even attempted to get or offer an alternative of a medication needed for a specific medical condition for a patient who is extremely sensitive and has trouble with other strains. No empathy. The care and dedication we experienced as new patients (there is two of us) two years ago is gone. E-mails and phone calls aren’t answered in a timely manner either. If you ask when something will arrive they get irritated with you. It was close to home, and one of us can’t drive due to medical conditions so that was important to us, but it makes no sense to continue in a place that doesn’t seem to care about its patients and their needs. One of us switched dispensary last month and the other requested to switch today. I believe better customer service practices need to be put into place if MedMar wants to keep its clients loyalty. There is too much aggravation everywhere to get it at the dispensary as well, and it is very frustrating that the stock keeps shrinking, and that you are not willing to go the extra mile for patients who need something to try to get it. If a specific medication is needed for a specific medical condition you should attempt to help, or at least to provide alternatives. Hope you train all your new staff to become better at what they do, and you put back in place the discounts you took away. We patients can go elsewhere, but it is just sad that you no longer seem to care.
Hi @igs9, thank you for taking the time to leave a review. We are disappointed to hear that you feel your experiences have been subpar. If possible, we would like to invite you back to speak with the manager on duty so that we can address your questions and concerns.
I want to love them because they're close to home and their selection is the biggest around, but the staff turnover is insane & there's no consistency in the rules/regulations. Also, they are unresponsive on social media & email. But my biggest issue is that they stopped emailing out their sales & only publish them in-store, so you don't know what they are until you're there. This is terrible for people with limited mobility, those with busy schedules, & those who simply don't want to guess. The text messages are horrible deals & borderline spam. I'm looking for a new dispensary home.
Hello @levisandcurls, Thank you for leaving your honest feedback. We encourage that you give us a call and speak with our manager-on-duty or email us at firstname.lastname@example.org as we would like to get more information from you.