Note: Both Med Mar locations were bought out by Cresco in 2018, this essentially means that Cresco owns these locations. I was never in the store before this buyout, so I have no idea if it has impacted the store. Don't believe me? Do a search on Google.
The majority of the staff at this store simply do not know very much about Cannabis. I can think of one employee that I have dealt with that has been able to hold a conversation with me on what I am looking for. I am not that difficult, its generally stuff like:
"I like gassy and skunky terps, do you have any concentrates that match this?"
"Hey, I have noticed everything in Illinois has Chem or Sour in it, while I love those strains, can you point out anything that has a different terp profile or some strains that don't have Chem or Sour?"
And I tend to get blank stares. Then I try to take control of the situation myself and its difficult to find the products. But I cannot... why? Because this store never has available menus and then they organize the products in a totally asinine way which tends to be by brand. They should take a note from the Chicago location and have a shelf or two dedicated to concentrates, that way I can look and compare. I might be able to do that if I had a menu, so that is another option.
Its Rockford, so everybody is friendly to each other to the point that it freaks people out from outside of town but I grew up there so thats a bonus/normal for me. The girl with the dreads that works there is great. Makes me still regret cutting mine off and I did it 10 years ago. She also knows where products are and if they are out, offers something similar that is actually similar.
Which brings me to my next point, on leafly they will have things listed but then you get there and they don't have them. Once or twice, this happens. But this is frequent. I have also have had instances where I was told they didn't have something, only to have another employee point it out.
Now, I know I am not the standard customer they have at this place, but I go on there full aware of this and with appropriate expectations. I hope this location improves and I hope it stays honest and genuine while being owned by Cresco.
I understand that the Illinois market is smaller (but its growing, I can tell and its about to explode now that we have a cannabis friendly governor) and strict, but lots of these issues can be addressed. I hope this review helps.
The funny thing is, I applied for a job here. I needed something part time while I was finishing up for my Grad Degree. I often wonder what they look for when hiring budtenders.