I use to absolutely love this facility. This was my go too no matter what. However I am learning otherwise. Nothing is ever this facilities fault. You do exactly as they advise to order and still don’t get what you want. I have had them sell my order even though I was in route. Last week I had them place the wrong item into my preorder bad so upon arrival I was FORCED to buy another item. And then finally today broke the camels back. I ordered at 8:30 just as I have been advised by them. They never got it they said it’s not their fault it is the system that’s not on their end. Frankly this dispensary has gotten to big for their britches and need a little competition. Completely over this facility!
We sincerely regret that you had a negative experience at Nature's Medicines. Our online ordering system, since COVID-19, has created a large volume of data, which we are constantly trying to improve with our vendor. The store will always work hard to provide you with the medicine you require. We never want to have this type of issue get in the way of our customer experience. Once the system provides the order it is filled at the store, and sold to our patients. In the future, if your order is not filled to your satisfaction, please voice your concerns with your PSR and they'll fix the mistake to the best of their abilities. We are very hopeful, that you will allow us to continue to provide you exceptional service going forward. Our managers will talk to each PSR and coach them to be more careful so this doesn't happen again. Please reach out to our management team; Natalie, Tim, Bernd, or Jess at (814)-924-0597 so we can use this feedback to better serve you.