I typically enjoy this facility and the staff. Most of the staff are knowledgeable and polite.
With that being said, I was too sick to mill around the store yesterday, so I placed an order for pickup around 3pm. I finally received a text message this morning that they were finally filling my order. Immediately I received a text saying that my order was canceled. I called and though the associate was very polite, they informed me that they just figured it either came in late last night or was left in the system so they deleted it. When I informed them I placed the order at three pm, they just said that they didn’t know who was supposed to be watching online pickup and that they were sorry. I find it to be incredibly frustrating that this was the answer. I understand fully that having to fix a co-workers mistakes suck, but no attempt was made to see if the order was fulfilled before canceling it. Instead of taking ownership of the issue, they just blamed it on another employee. I ended up going to another location as I was in need of something to help with the nausea and vomiting side effects of my illness.
Although this store is enjoyable in person, and the staff is friendly, on my very bad days of sickness, I can’t take a chance that they might just delete the order. I will not continue to shop at this location.