“The flower seems on par and the staff is nice. However, we got a pipe for free one day and it chipped while being smoked. It wasn't hit or dropped or anything. And then it completely broke while being cleaned. I definitely wouldn't recommend buying glass from them. Whoever they get it from obviously doesn't know what they're doing.”
I want to offer an apology on the promotional pipe you received. While we try and apply stringent quality controls throughout the procurement process, and insist on the customers inspecting the pipes for any imperfections prior to having them leave our store, it is evident one must have slipped by us.
We will work harder to thoroughly vet our glass providers so as to continue our standard and focus on only the best and most affordable quality products; whether glass or otherwise.
We appreciate your business and would like to make this right by offering you a new, and hopefully better, glass pipe, free of charge just as the original. In addition, we will have a small gift bag available to hopefully help alleviate the inconvenience.
We hope we can earn the opportunity to make this right.
Your Caring NGS Representative
“Great service! Atmosphere is very open and comfortable. The staff is very knowledgeable. Ashley helped me out and she was fantastic. I had no idea what I needed or wanted. She really took her time And listened to me and my concerns. We arrived at the perfect items for my needs. A big Thank You to Natures Gift and Ashley! You guys are a blessing to your community. I am very grateful for your service!”