NETA - Northampton Reviews

  • “Clean and convenient. Great choice in strains.”

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  • “Our daughter lives in Denver. NETA offers MA MM patients the closest experience to CO. Their quality, selection, value, and overall customer-friendly experience blows away other MA dispensaries. Plus, no appointment required, and debit cards accepted. And, edibles, tincture and eight delicious strains to choose from, and more... Well worth the trip!”

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  • “great location, friendly helpful staff (Liz and Angie were welcoming and informative), and a full ever changing menu. last visit left me without grape ox, but I was shown other available strains with similar end results. flowers all look great and the caramels do the trick. price is right for convenience and quality, can not wait to try more product like the dose bars and lozenges. will absolutely return and recommend”

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  • “Very professional and friendly atmosphere, Helpful staff. ATM or CC with pin, there is an ATM fee.”

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  • “I visited NETA for the first time recently. I'm 67, getting by on social security, but not much more than that. I have decades of experience as both a consumer and grower, and consider myself to be fairly savvy on the subject of cannabis. Here are my impressions: Nice atmosphere/design, friendly staff. The bud tender I purchased from was knowledgeable up to a point. She really couldn't tell me much more about the strains than I was able to learn from the menu. Didn't know anything about the genetics of them, other than indica, sativa, hybrid. I wanted to get something to help with back pain and when I asked what would be good for that, (on that day, it didn't seem like much on the menu addressed that) her answer was something like - Well, you could try a combination of things and see how it works. Unfortunately, I don't have the means to do that. Plus it seems too much like throwing a dart and seeing what it hits. I was hoping for more informed help. She could tell me nothing about THC-CBD ratios or what I should look for, in terms of constituent %s, that would be a good fit for my pain. Perhaps the industry is too new, not enough research, etc., but given the wealth of experience in CA, plus all the info available online, I was underwhelmed by the quality of help I received. I expect more from my pharmacist. As to the strains...I tried Domnesia and Flo OG. The former was as advertised, the OG just ok. I didn't find pain relief from either one. At home, I tried to learn more about them, so I googled. Beyond knowing the genetics of a strain, It's helpful to read about other people's experiences, to help me judge whether it's for me. I could find zero info (beyond NETA menu) about either one, which is strange. Yes, there's thousands(?) of strains out there, but also volumes of information about them on sites like Leafly, 40 mag, various grow forums, seed banks, etc. Nothing on those 2 however. In Leafly, there's a Damnesia, (only 1 letter off), but which apparently isn't available in our area. Hmmm. Maybe the NETA strain namer mis-spelled? Same for the Flo OG - unknown. Are they NETA exclusive? If so, I'd think you'd tout that. I was also looking for more information about growing, as I would qualify financially, but the 2 staff I asked couldn't help. Maybe MA DPH isn't any better. I thought prices were comparable or a bit higher than street prices. Misc...It would be good to have a couple of buds from the joint strains that clients could see/smell. Given that the strains offered are always changing (or are they?), it might suck for someone who finds a strain that works for them to not be able to get it in the future. Maybe that's the nature of this biz. I'm looking forward to November when recreational will almost certainly become legal in MA. It will be interesting to see how/if prices change and to have more choices out there. Oh, when I got home, I saw that I was due $2 back, from an ATM fee or something, but I never got it. Is it true that cannabis can cause short-term memory loss? :)”

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    Comment from NETA - Northampton

    Sir/Ma'am- Thanks much for taking the time to post such a comprehensive review of our Northampton dispensary and staff. It seems that there are two main buckets for us to address in this response: genetics and symptom management. Regarding genetics- All of NETA's PSA staff receives ongoing training as it pertains to the strains that we offer. Where this becomes complicated is when a state program (such as Massachusetts') requires all cultivation to be initiated from seed. When this is the case, specific phenotypic traits take quite a long time to suss out and standardize. Though resources such as Leafly provide excellent general information about strains, we all should take any specifically described traits with a grain of salt. Why? For two reasons: genotype and phenotype. Our apologies if this is already known to you, but for others reading this post, genotype is the internally coded, inheritable information carried by all living organisms. Phenotype is the outward, physical manifestation of an organism. When you begin cultivation from unsexed seeds, even when procured from reliable sources, both of these could vary significantly from what is described for the "same strain" elsewhere. Put simply, White Widow isn't always the same White Widow, even when acquired from the same breeder. Therefore, as we finalize specific phenotypic "keepers" in our genetic library, and as we receive more patient feedback on these phenotypes, we will be better able to accurately represent their characteristics. Regarding symptom management- Unfortunately, NETA is prohibited from making a statement such as: "Strain x works great for joint pain," as we are specifically disallowed from providing what can be considered medical advice. We can say: "patients have reported that strain x works well on joint pain." This is one of the driving forces behind our suggestion to try several products. We are actively attempting to crowdsource patient reports to be better able to provide individuals such as yourself with applicable product info. Lastly, our strain selection is slowly stabilizing and will not "always be changing." We have narrowed our library down to 50 or so strains and will further refine which of these strains ends as heavy-rotation, always-available, selections based upon patient feedback. There may be some degree of expansion/attrition in the near term if the DPH ultimately permits genetic introduction via tissue culture. This would be a boon to patients as we have access to proprietary genetics including a 35-1 CBD to THC variety, a 7%+ CBG variety, and a number of high-terpene, high-potency selections. Thanks for your feedback and we hope to see you again.

  • “Credit cards are not ok. Visa debit cards apparently are (with PIN). ”

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  • “I go to neta few times a week I live very close haha either way they are good and granted its hit and miss at times but last few weeks they have been getting there and also people have to understand the reason they would run out at times of the "better" strains it's cuz the clones have not caught up like the guy said few comments down only been open for a few months but I feel the future is very bright and give them a year then give your honest opinion I feel whoever may be knocking them atm won't be down the road ”

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  • “It is a shame to hear people disparaging NETA in Northampton. Most of the complaints are based on a lack of understanding of the state regulations on MMJ in Mass. As a patient, first of all, the legal access to a variety of products is welcome. I have been in NETA on days of long lines where they have implemented an express system effectively, and even with the busiest times I have never felt rushed by a bud tender and they have always been honest in their assessment of any products I asked about. In general, everything has been as advertised, and the bud tenders genuine enthusiasm about giving you a smell is nice, even if it is clearly a trained behavior. They enjoy it too. Since I have actually read and taken the time to understand the laws in MA, I am hopeful that the quality and diversity of what is available will continue to improve. So far, so good.”

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  • “personally I feel their products are waaay low... price is ridiculous, your paying extra $$$ to compensate for all the artsy design. I would not send a friend there, or suggest a patient to them. Yeah staff are friendly, but that's cause your paying too much $$$ so why wouldn't you be nice to patients who pay your bills/paycheck? not 100% satisfied in general.”

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    Comment from NETA - Northampton

    We are sorry to read your review regarding cost. We continually monitor pricing at other RMD's to ensure that we are in-line with the Massachusetts market. The design of our retail facility has little (if any) impact on the cost of our medicine. But hopefully, it does have a positive impact on our patients' well-being. We believe that a warm, inviting environment is more conducive to ongoing wellness than a DMV-style experience. Healthy mind = healthy body.

  • “Don't judge a book by it's cover. The place looks and feels great, but is also very wasteful and has weak strains with limited descriptions. I feel this place gets caught up on hyping a product they hardly can describe themselves. Doesn't that seem wrong? Get to know your product really well, THEN sell it. Numerous sales people I talked to in-depth with questions could hardly answer me. As a 15-year user and multiple state card holder, there's plenty to know. It seems that the staff training is in a "retail" mindset, not about getting it right. No one there seemed like a pro bud-tender, or even close. On to the products themselves: I was excited at first, but after trying half a dozen flowers and the Lozenge (which had ZERO effect on me), it's mostly been disappointing. Coming from California, the business is much more advanced there with years of experience, but NETA doesn't seem to be learning from them. Overall, with little competition, its bittersweet to have a local dispensary, but with all flash and no substance. A few tips for the owners reading this: 1. Learn from your customers - not by tossing an info card at them, but truly interacting with them for suggestions. Be creative, ask questions, interact online, change and progress. 2. Know your product - the one sentence descriptions mean nothing. Use the product yourself with a group, organize a structure to write descriptive, original, detailed notes about the strain. Or, grow strains that are already popular and have deep info like here on Leafly - then you don't have to write anything! The key here is for people to know what they are buying. Not buy scientific stats alone, but words that have meaning. It's crucial - otherwise, uneducated users are in the dark. 3. Less waste - I'm sure the MA requirements are strict, but someone needs to rethink the packaging process. Wow, 3 plastic containers and stickers for an 1/8th? 2 won't due? Or even just one bag? Do we really need more plastic everywhere? 4. Promote - Don't say you can't, the business is absolutely promoted. So get creative and give users opportunities to try new strains without committing. Like a free gram of your choice with every X amount purchased, etc. That opens the door to trying - which is crucial to build a menu out. How many restaurants just cook something, give a vague description and expect people to just go with it. It's not sustainable. Being the first dispensary in the area, you should set a standard before other newcomers do. Thanks for reading and I hope you see some insight here.”

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    Comment from NETA - Northampton

    Hi LC101, thank you for taking the time to post such a comprehensive review. As such, we will try to address all of your comments. To begin, there is a learning curve for associates in every industry. Consultants to NETA have decades of combined experience operating some of the largest dispensaries, cultivations, and MIPs in the country. The training program for our PSAs (patient service associates) is the most comprehensive that we have seen. That written, if you have been intimately involved in MMJ for over 15 years, you likely possess a very deep knowledge base. Ongoing PSA education is a cornerstone principle for us and that will never change. To your specific points: 1. Our average patient transaction time is over ten minutes. We can do things faster, but we try to take the time with every patient to answer the questions he or she may have. Our response time to inquiries on social media is under 2 hours. We are proud of both these statistics, but if your experience was less than perfect, we have room to improve. 2. We limit descriptions to a sentence or two as the effects of different strains or products are very personal and subjective. A "one size fits all" synopsis would be misplaced. We encourage the PSAs, who are also patients, to share their individual experiences, but they may not apply to all patients. That is why we encourage new visitors to log their own experiences by product and share them with us so we can better service them in the future. Also of note - cultivation in MA is required to be initiated by seed only. This means that all phenotyping must be done in-house. NETA has germinated nearly 10,000 seeds at this point. Some strains have tested in the 30%+ TAC range, others are lower. Determining what phenos to retain involves a lot more than a test result. Growth rates, yield, structure, aroma, natural resistance to pests, vigor, stability, terpenoid profile, etc. all play into the final determination as to what constitutes a "keeper." This all takes time. As you likely know, clone-to-shelf can be nearly 6 months and NETA has been barely open for 3 months. We will get there. 3. Unfortunately, the answer is yes - we do need that much plastic. The labeling and packaging rules are what they are. 4. Promotions are not permitted under state regulations. NETA offers discounts on certain strains and products based upon a number of factors. Unlike many dispensaries across the country, we strive to provide patients with as much opportunity to diversify their orders as possible. Want 28 different grams in an ounce? You've got it. Want one of everything? No problem. We'd like to make one additional note here: As of this writing, NETA's menu contains 30 different products. In just a few more months, that number will be 60+. Unlike just about every other state in the country, California included, anything on NETA's menu must be produced in house. No outsourcing, no wholesaling allowed. In a 20-year-old market like California, there exist several hundred infused product manufacturers and thousands of cultivators. A dispensary in that jurisdiction can pick and choose what to sell just like any other mainstream retailer. We are proud of our products and proud of our staff. Our organization's leadership have been pioneers in the MMJ industry and we have seen just how long it has taken to mature. The learning curve in MA has been very steep, indeed. However, three months in, the menu offered at NETA today is light years beyond what was available in Cali circa 2001 or Colorado circa 2009. Lastly, you have our assurance that we will not rest and will always strive to improve.