Customer service was lacking and unhelpful/unable in answering my questions. Prices on hash and other items are 20% higher (no pun intended) than where I normally shop. I normally go to the Herbery on St. John and their hash is $7 cheaper and their prices in general are cheaper and the staff has been helpful and the Herbery up the street has sniffable Phat Panda samples of flower where New Vansterdam doesn’t at all - Why? There are other spots in Vancouver area to check out besides this spot! I’m done going here.
It looks like a great location now :) I’ve noticed pricing is better, and the layout is improved. People are still super friendly, and very helpful and informative. I’m glad to be coming here once more. Great location. It’s clean and brightly lit.
Love this place, real helpful people and great prices
This store was good when it was new. In recent times I have stopped going. Their own website and in store listings have misprints that aren’t honored and are frequently listing products they don’t have. They have stacks of leafy cards and promote people to find them here but do not update anything here, when told that their menu finally removed after 5 months of no updates they shrug it off. I will not be returning until they fix at least their listings.
I’ve been a loyal customer that comes in on average twice a week and my experience has been great until I had an issue. I purchased an 80 dollar glass piece on Valentine’s Day and it worked great until one day I went to pull the stem out and it shattered. I have had this piece for only 2 weeks and the most they were “able” to help me was to offer me 25 percent off a new one. If you aren’t going to stand by your products quality then don’t sell the item. If an item you sell breaks 2 weeks after it being purchased and during intended normal use then anyone in their right mind would expect at least 50% off a new one when it should honestly be free. I really like this place and it’s staff a lot and Its just sad how much they disappointed me in the end after how much money I spend in their store weekly. I guess taking care of a customer when your product is faulty doesn’t matter anymore.
The best part that I like is everyone is so happy and friendly, including the security guard. One in particular name Josh. He's very friendly, knowledgeable, and checks everyone (that I've noticed) for ID.
Thanks for your kind words! So happy you enjoyed your shopping experience with us.
Awesome atmosphere great customer service. In my little time in Washington I feel like ive become part of the team
Thank you for the great review!
The selection here is amazing and the feel of the shop is higher end. Their prices are really competitive. Most of their staff is really friendly, knowledgeable and committed to ensuring each customer is satisfied.
Thank you for the great review Kyno! We hope to see you back in the store soon!
1st time going here was last night. I am not one for the THC but went for the CBD. the gentlemen that help me was really informative about CBD. The product he sold me was and is great. I will be back again to get more.
Such great news to hear that we were able to get you what you wanted! We'll keep the CBD in stock for you :)
Love this place! Super selection with a very friendly, knowledgeable, and helpful staff.