New Vansterdam - Vancouver Reviews

  • “I've been here twice now and won't be back. The first time I waited entirely too long for anyone to acknowledge me, finally a young lady did. Second time I left after waiting over 5 minutes for any acknowledgement without getting even eye contact or "we'll be right with you"... Fair to mention this was mid week, mid afternoon and there were only 2 other parties there shopping. Products are fine, just not the best system and totally not friendly or attentive. ”

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  • “Love the selection, wish the employees were friendlier the :-/”

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  • “Awesome place ”

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  • “The quality of the bud is nice, but if I have to put up with customer "service" that makes me feel like an inconvenience for simply walking in the door, I'd rather go elsewhere. The team members you have in the back area actually giving you the product are consistently awesome, but EVERY single time I have gone in (about a dozen times now) I have either received NO service from the front counter, or someone has made some sort of rude comment. My last trip, I was asked if "my generation" just doesn't understand an I-pad. I am 34. Seriously, guys: it is time to hire some new staff.”

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  • “I have been going to this place for over 6 months now and provided plenty of business with New Vansterdam. I had a card to leave a review on any dispensary that is affiliated with Leafly and receive a Free Pre Roll. When I went to turn in the card with my username and the date of my review on it to New Vansterdam, the manager and workers refused to honor the Leafly card or my positive review. The manager said " We do not honor anything from Leafly" even though they use the website and ask for their customers to leave reviews on the Leafly website. I'm very unsatisfied with my experience at this New Vansterdam location. I have referred many friends to this location to do business in the past and they are all greatly unappreciative of the quality of customer service. New Vansterdam should not affiliate their business with Leafly if they are not willing to honor Leafly promotions and deals. I am very unhappy and will not continue to do business or encourage business with New Vansterdam anymore after this last encounter.”

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    Comment from New Vansterdam - Vancouver

    Thank you very much for taking the time to give us a review. However, I would like to remind you, that your Leafly promotion stated on the card you had presented us with, that this was a promotion with the OMMP, Oregon Medical Marijuana Program and the affiliate dispencery was Nector, located in Portland. This is why we were unable to honor the free pre-roll as well as that it is concidered illegal in Washington State to give away any marijuana product for free.

  • “Loved it. Was empty in the early afternoon, but I'll take that. Bud-tender recommended and I made my decision based on her recommendation. Staff was super helpful. The pre rolls worked out great. Thank you to the short haired gal who helped me. ”

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    Comment from New Vansterdam - Vancouver

    We're glad you had a good experience! Hope to see you again soon.

  • “Stopped in heading back to Oregon. Amazing selection with very good flower prices. I'd never used an iPad before and adding to the confusion was not getting any help from the staff. Didn't like the indifference shown to customers.”

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    Comment from New Vansterdam - Vancouver

    We're sorry to hear about that! If you'd like to offer some further information about this, please contact our store manager: ammon.boss@newvansterdam.com.

  • “The smoke was good. The service was terrible. I didn't understand the Ipad system you guys had at first. So I asked about which strains you had and the guy was a total A-hole. He looked like a poor mans Steph Curry. He pointed at the Ipads and asked if I could read. WOW”

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    Comment from New Vansterdam - Vancouver

    That is definitely not acceptable, please contact our store manager at ammon.boss@newvansterdam.com. It would be great to know a few more details so we can resolve the issue. Thanks!

  • “Dig the location and all the wood walls. Always quick, this is where I go when in WA”

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    Comment from New Vansterdam - Vancouver

    We're so glad to hear that!

  • “this place is definitely efficient and friendly they get you in and out with weed tht will drool in your mouth if you want to go to a good dispensary definitely come here I dnt go anywhere but here now lol”

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    Comment from New Vansterdam - Vancouver

    Thank you so much!