“I love this place! Fantastic selection and prices. The quality for the price has to be unbeatable. The staff was really able to hit the nail on the head for me even when I was being indecisive. Thank you Next Level!”
“What happened to your store and the polite staff? I came back, after being disappointed 3 weeks in a row for a daily special, as early as 11:00 am and the special was out. Yesterday, the rudest kid was representing your company. He said the menu in the lobby didn't mean anything (you stopped updating it) and he talked and talked about big plans for the screen. I don't care about your screen. I want to see what you have on hand, after I've checked Leafly.
When this kid waited on me, I asked for the $6 special. He said, too bad, we just ran out. I said, what do you have in its place? He said, "nothing."
I then said that this is exactly the "bait and switch" I object to. The advertised specials get me in the store, but you run out before Noon.
This kid then said he did not have to put up with my abuse and walked away in the middle of the transaction. This was the worst customer service ever in a dispensary. Heck, even a liquor store is a better visit.
I'm an old lady with a limited income who needs meds. Your punk help does nothing to make me recommend this place to anyone. Ever.
Ask some people around town about the inconsistencies at Next Level. They will tell you the same. It's not a place if you need medicine.”
Hey, this is Joshua Manager of Next Level Wellness. I know we've spoken about this previously but I wanted to reply personally and say we always appreciate the feedback. I am sorry the miscommunication happened; hopefully we can earn your trust back in time and you can forgive our new tender. I know things can be frustrating sometimes but we are here for our patients so if you need help in any way possible or have questions, feel free to get ahold of me.
We are no longer doing Wax Wednesdays due to our new concentrate pricing being so low. We apologize for you not receiving a first time patient gift, and will be happy to give it to you your next visit. Along with another nlw gift for posting a review!
“have been here many times.... but after an issue at their sister store were I walked out...I will only come here...I was meet with friendly smiles...they knew what I liked I wasn't crammed into a room with bunch of other strangers...they are extremely accommodating & for the patient....amazing how two stores owned by same folks yet seemed so different... NLW has top shelf concentrate & staff to match... thank u for calming me down & simply just listening... that chem trail cone helpwd... thank u..”
“This is the least expensive shatter I have ever found, $18/gram. I love the Dab Society Hindu Kush shatter, delicious! Your service was helpful and very friendly without being overwhelming, something anyone with Anxiety can greatly appreciate.