“My first time in I get a cartridge and no idea I had to get a battery, so I leave and when I get home I try it out with the many batteries I do have but none worked. I call and find out I need a battery from the company that made the cartridge. I drive back to get it and I have to wait 45 minutes because the internet is down and have to go to the gas station 2 buildings over to get cash. It’s been a week and it’s already extremely hard to gat a pull because it has leaked somehow into the chamber, not even half way through it. Nova is a decent place with average quality stuff. Not worth a second visit.”
Fishspinoza, we want your experience at Nova to be a positive one, and we're sorry it was overshadowed so many other issues! A leaking cartridge is a manufacturer defect, so please bring it in and speak to our manager so they can take care of the problem for you. We hope you'll visit again, and feel free to call the shop with any questions.
“I was a first time patient and will not go back, except to pick up my refund for the overcharge I discovered after asking several times if the price was correct. The staff isn’t knowledgeable, they don’t keep their online menu current, and being overcharged was the icing on the cake. When I called to let them know about the overcharge, they didn’t even apologize. ”
Hi, PetuniaParker, we value your business and would like to work with you to resolve any issues. Our daily 15% Veteran, 10% Senior, or 10% Student discounts do not apply to sale or special items, so some of our patients have been confused about this in the past. During busy times we also occasionally sell out of some items, so even though we update our menu to reflect this, we are sorry if an item you wanted on your first visit wasn't available. We do apologize for any miscommunication and hope you will call and ask to speak to a manager or come back in so we can work with you to fix any issues.
We are sorry we had a Friday afternoon wait while you were here! We are glad you hung in there, and we hear you! To help with our busy times, starting Thursday we will be staying open till 9 on Thurs/Fri/Sat. We hope you'll come back and see us again soon!
“Best prices I have found on QUALITY MEDICINE in the ENTIRE VALLEY!!! And I have been to over 30 different dispensaries and counting. Dont waste your time, go pick up some fire ALL STAR CHERRY KUSH and sit back as a warmth of comfort and relaxation rolls through your very soul.”