I'm a veteran who once loved this place. I've been a regular customer for mouths. The male attendant in the front, whom I've had a similar problem with before, refused to print out my med card because it was a screenshot. He said " I have to have the PDF Version.". Even though the screenshot Is of the PDF Version. The last time I checked, file formatting isn't used for authentication. Not to mention if I printed out the screenshot and the PDF Version, there aren't any noticeable differences. I even had my plant count paperwork with me. I wouldn't have been so mad if I had not had other attendants; even at affinity, who printed it out for me from the site. The screenshot even had the official site URL. Thanks to whoever he was, i'm taking my money and extended plant count somewhere else.