“This is a quality place. The staff is extremely knowledgeable, and the prices are quite competitive. They have a variety of strains that are available for $8/gram, and some higher quality ones for around $15/gram. I'm extremely happy that there is a recreational facility on Bainbridge, and this facility is certainly deserving of a 5-star rating. My only qualm was that they were a bit confused/overwhelmed due to the number of customers. As they get used to the traffic (they've only been open 18 days!) I'm sure that will be streamlined. I highly recommend this place.”
“Definitely a bit chaotic, but I suspect they will smooth out the sales process once they've had a chance to catch their breath. Amazing selection, beautiful store layout, competitive prices. The biggest issue we encountered was ambiguity about who was helping us. First we got the floor tour from the owner, then we were passed to an associate who was too busy for us, so we started working with another associate who helpful but also engaged with another customer. Another associate got behind the counter and then left...finally we got checked out. Not a big deal.
Divide the labor between an order picker and a cashier. Less chaotic.
Have some scratch paper and pencils on the big wood table so that first timers can take notes and write their "order".
Yay! Love having this place on the island.”
Thank you so much for coming in to visit us. I apologize for any chaos during your visit, we strive to have outstanding customer service! In terms of your suggestion that is something we are putting into place currently and are still refining the formula. I appreciate the feedback and we're sorry for the less then exceptional experience. We hope to have you back in soon so you can see our customer service is top notch!
“Have visited P&L 3 times since its opening. Extremely knowledgable staff, great variety of product and growers with a focus on sourcing local product.
The store has a unique setup with displays of product surrounding the inside space and a viewing table. The staff as always spent as much time as I've wanted providing information. ”
“Chaotic atmosphere. I had just started to get information about the bodycare products from a sales associate when the owner himself came over with two other customers, literally mowed us out of the way, and I never even had a chance to look at the product, or to continue my conversation and questions with the sales associate. I was appalled by the owner's rude and inconsiderate behavior, and will not go back.”
I sincerely apologize for your experience, we strive to make everyone an enjoyable one. Can I ask when it was that you came in to visit us? As this weekend marked our 10th day in operation we were still working out the kinks and discovering where we needed improvement. Again I apologize for any bad experience you may have had. I wish you had come back into the store and expressed you displeasure. As you can see from other reviews we have had stellar interactions with all of our other clients, and had you come back in you would have seen that our concierge service and pricing is as good if not better than any of our competitors. Thank you for the feed back.
“Very cool innovative way to display the strains, beautiful interior almost gallery esque. Great customer service, Nicholas was very knowledgeable and helped us pick out the right strain we were looking for. Will be back, and will recommend!
“Friendly, knowledgeable, and professional. Nice presentation and tasteful decor. Exceptional, very fine product. Great philosophy.
In other words, exactly what the owners promised in the media, and just what our island community needed and deserved.
Congratulations on persevering through the red tape!”