Cannabist - Lowell (Adult-Use)

Been there multiple times and it seen like everyone is in a bad mood. Just the way the speak. Arrogant like you work at a dispensary you should be the happiest person in the world. You guess need to get tips on customer service and vibe from dracut RISE decent quality better vibes CANNABIST lowell better quality crap vibes.

Both times I’ve been here my order was wildly wrong, and you can’t even call them directly to have them fix it (instead, you have to leave a voicemail and they might get back to you). Very bro-y staff who didn’t pay attention to what I was asking for because they were busy talking to each other and messing around with the playlist.

I wrote a review here back in June, but I am writing another as a medical patient (I usually go to a med dispensary in Somerville near where I work.) Service and quality: The staff/POS reps are very nice and informative. Last time I went I was offered a surprise coupon deal (Monday wheel-spin!) and I had a good conversation with the cashiers working that day. Was fast and convenient. Product is fresh and good quality. I also really appreciate the double-sealed bags included with edibles––I don't have any children or dogs, but these safety precautions are imperative for patients who do have little ones and furry friends at home. The Somerville dispensary that I usually hit up has never included double-sealed bags with purchases. Sustainability: I love that Patriot Care offers discounts as an incentive to recycle containers and double-sealed bags in-store. Again, the Somerville dispensary I typically go to doesn't offer any in-store recycling. Whether customers receive a discount or not, I think all dispensaries should provide recycling disposal for used containers. Medical and rec user friends of mine have expressed feeling embarrassed or unsure of how to dispose containers used for cannabis products. I just toss mine in my recycling bin for weekly waste pickup, but not everyone will necessarily feel comfortable with disposing their containers at home. I highly recommend (and hope) that all dispensaries will provide more sustainable options for patients in the future. Accessibility: Delivery options should be made more explicit to create a more equitable and accessible treatment experience for all. Med patient access is relatively accessible, but I think Patriot Care would benefit from advertising medical delivery more explicitly. I am able-bodied and can access transportation to leave my house, so this has not been an inconvenience for me. However, this is a serious accessibility issue for patients and caregivers who experience limited mobility and access to their treatment. Health and sanitation: Patriot Care staff should be more mindful of health and safety hazards that could harm patients. When I arrived here as a first-time medical patient (the week of 1/20/2021) the receptionist was polite and responsive, but there was an open Red Bull can sitting on the desk-ledge where patients sign paperwork. In the midst of the COVID pandemic, this is especially concerning for medical patients who may have underlying health conditions or are immunocompromised. Regardless of whether or not we are living through a pandemic, leaving out open food and drink containers is unsanitary and unprofessional.

Very friendly staff, love the atmosphere. Only issue I had was my most recent visit I got double charged for somthing, which I didn't notice until I got home.

I ordered two things online using Leafly and one of them was not available at the store when I got there. The store is redesigned and very nice inside. The staff are very friendly.

Staff were very helpful in helping find a consumption style that works for me.

Very great experience 👍 great service. People very friendly.

Friendly knowledgeable people . Great place .

I’ve been a customer of patriot care for about 2 years, the people are always friendly. The best strain I have tried is the Galactic Punch.

Awesome selection.

good smoke and friendly employees

Nice

excellent service good selection

good service

We drove up no line, got checked at the door and went in. The man that helped me was rude and unprofessional, I was questioned several times about my order, he couldn’t find it? Said that’s why your not suppose to come in until your order is ready!! It was jerk !! Plus he kept my change from a debt , almost $3 ... crooks!

Left a bad review before, once again waited over 30 minutes for “curbside” service that resulted in me going inside in the end. And no it wasn’t busy, I saw about 10 people come and go during that time and I was the only car in the parking lot when I left. I do not recommend going for curbside unless you have the time to wait and patience to watch everyone else get served before you do. Inside was confusing, arrows on the floor do not make any sense and plexiglass barriers look unprofessional. Felt like I was walking in one of those life-sized maze rooms at the carnival. The flower is always decent though.

Best dispensary around. I have been going for 3 years now and I only go to this one, discount, staff is knowledgeable and I recommed Patriot care to anyone for the best flower strains.

"pickup available," but I can't put an order in.

One of the worst dispensaries I've ever had to deal with. Its an absolute shame, as the product is actually pretty damn good. They have an awful attitude and basically ZERO customer service. Last pick up order I place at 9:30am, they didn't confirm until 2:30pm... By that time I could no longer make before they closed. Yelled at by parking attendants for not walking on the sidewalk. I was repeatedly told if I didn't like this highly negative/anti-customer attitude I didn't have to shop with them. I've never dealt with for profit store that actively hated on their own customer base. The only reason why they can get away with this (and still make sales) is because at this time adult use stores are few and far between, they know this hence the "if you don't like it don't shop here" attitude (they know you CAN'T go anywhere else unless you've got 45min to drive (each way) to the next nearest shop that hasn't got as good product.

I’ve been here few other times, my 1st experience I was helped by a young man whom was very helpful to me, & friendly, professional. Yesterday I was picking up a ordered I had placed the day before, Whn I arrived at time I selected they were closed, I had to reorder my items I had placed day before, because they said everything was deleted from the system due to storm & them closing wthout evn notifying the customers. I went to the dispensary the next day, I was waiting on by this woman whom was very rude, No matter what I said or did, she was nothing but rude, telling me that using my cc as credit was against the law, lol Is she for real? A Debit Card can be used as a credit or debit!! She had no professional experience, another Clerk had to step in to help me, Evn he realized she was ignorant, was no help to me, had no idea wht she was talking about!! She was at the 1st window on the non medical side, I evn told her she was rude, unprofessional,& lucky to hv a job!! This young woman should not be working with the public, because she’s rude, not friendly,& personality made me feel very uncomfortable Thers other dispensaries in the area, Because of my experience with this rude young woman, I will not return to Patriot dispensary

good variety and price

The greenfield store: 2 ratings bc the product is great , 0 stars for the woman who is at the front desk. I have never dealt with such a nasty, self important, vicious, punitive person anywhere. They are like abschoolmarm crossed with a pitbull. Worst part , its like she works everyday. So you cannot even avoid her. Shes a huge bully. She has bullied me in the store and on the phone. Renee, watch out for the hateful renee.

Always friendly knowledgeable staff!

A visit period would be nice. I'm reading some of the reviews. quick service? I've been trying to put in an online/pickup order for a couple months now! through leafly = only choice through phone. no luck whatsoever! I'm doing something wrong! A little help! anyone-someone!