“Placed an order last Saturday that was accepted on Sunday. Was supposed to receive a tracking number within 24 hours of it being shipped and never did. Order is supposed to take 1-3 days to arrive and it has not shown up as of Canada Post passing today. I tried to go on their website to contact them to see if there were any delays with my order and they seem to have taken down all contact info. So far for my money I've gotten no tracking number, no order and no customer service.”
Jon we're not here to hustle anyone, we reply to all of our emails, just shoot us a line at email@example.com we have had a few website developments and had some issues with tracking numbers automatically firing with the completed order emails. but we're happy to help!
“There was once a time when I heard decent things about this company. So I decided to try it a few months back. I would NOT RECCOMEND them. It was some of the WORST weed I have every seen and smoked in my life. I’ve smoked for over 10 years so I know quality when I see it. When I contacted customer support with concerns they told me to ship it back and that many customers enjoy their products... I HIGHLY DOUBT any of phat nugs claims. Do not use them.”
Hey Daniel, we absolutely have a TON of amazing high quality AAA and AAAA quality strains. We have one or two cheaper strains and if there was anything wrong with your order of those we would absolutely work with you to make it right and provide an alternate product. That's just what we do, it seems lately a lot of our competitors have been leaving reviews similar to this tone, but we're just trying to help people get their smoke on
“I order from phatnug twice a week. The quality is always great and prices are even better. I too experienced some delayed service this week due to thanksgiving holiday Monday, but after over 20 orders with these guys I can stand behind them and say they are on top of everything 99% of the time. DO NOT listen to any angry reviews from the week of thanksgiving.
ALSO from personally experience, Send your transfer during the operating hours on Monday in order to guarantee it makes it to you by Friday. Some times Xpress post causes delays that are not controllable by phatnug as well so prepare for that.
One negative I will admit is that they have always been slow with their email replies. But always within 2 business days.
Overall this is by far my favorite place to order from online and I recommend anybody to order from phatnug.com”
“I made an order last week and was not provided a tracking number... Not only did they circle back with me (glitch in the system) but they took the time to follow up today to make sure I received my order. Just tested out the Blue Dynamite.. LOVE IT! Thanks guys!”
“So i missed my parcel today and also customer service had replied a little late and explained what happen with the tracking number not being provided. Gotta pick up my parcel hopefully everything is good will order again.”
“DO Not order from them! You won't get anything and it's untraceable cuz e-mail transfer.I ordered last Sunday, is Friday now but I'm still not receive my package. Even tracking number is lost in the order confirming mail. ”