PhatNug.com Reviews

  • “Great MOM. Don't sweat the negative reviews. I've ordered from these folks numerous times. Shipping is usually 2-3 business days ( canada post allowing ) and quality has been as advertised every time. ”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks a lot Fuzznuggets, we appreciate the kind words and look forward to fulfilling your next order :)

  • “Amateurs with terrible customer service. I placed an order and sent payment on Monday, as they have a guarantee for orders processed before Tuesday morning. Tuesday night my payment is still not received and I send them an email. Wednesday morningb a full two days later, they process my order and send me an email not to worry. Well now I'm screwed with a delivery date of Wednesday, not Friday, a full nine days after placing the order. I specifically ordered early to ensure delivery of my anxiety meds before the long weekend but they couldn't be bothered. I replied Wednesday, asking about the two day delay to process an e-transfer, just wanting to know if I need to plan for this when I order from them. Their response was to tell me that my order was outside business hours (WTF?!) and that I neede to order before Tuesday to get it by Friday. Basically, they had no clue what was going on. I pointed out that I had done both of those things, and they ceased replying. It has now been two days since they have responded to me. But hey, it's still another dive days until my weed gets here so I guess they have time. I certainly don't expect them to open their inboxes over the holiday. So yeah, DO NOT TRUST THEM, they gaurantee things on their website and then express absolutely no concern or even basic customer service skills when those gaurantees are neglected.”

    Was this review helpful to you?

    Comment from PhatNug.com

    Hi Ideegeist. We have tried to circle back with you on email. Please check it as we wanted to make this right. Totally understand your frustrations and would love to help make this a better experience. Cheers.

  • “I ordered from them online twice and all went very smoothly. Very good quality weed but vacuum sealed bags crushes and squeezes it. This is cosmetic only and doesn't impair the quality of the smoke. Never received big buds but if they have some, hope its betterly packaged. Quality of smoke should be clearer on website. You have to individually check the prices and strain in details to know wich one is more potent. A star or AA, AAA, system would be awesome. This is an excellent seller I strongly recommend”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks for the kind words GroNiouf, and that's an awesome idea, we're actually updating lots of stuff on the website so we will keep this in mind, great suggestion.

  • “They need to update their website more - too often their out of stock and don't take the strains down. Also, I've been getting too many stems as of late. Please don't drop in quality phatnug, you're my go-to”

    Was this review helpful to you?

    Comment from PhatNug.com

    Hey smokedawg, we definitely want to make this right, we're all about quality and we want to keep that as high as we can. Feel free to shoot us and email with your previous order number and let's work out a solution!

  • “Easy ordering and delivery of excellent and quality products.”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks for your order!

  • “Efficient delivery of excellent product!”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks for your order shingoro!

  • “I made my order earlier this week and received it today. I was very happy everything weighted up proper and was just as sexy as if I pick them up in person. Had experience with mail order places not sending what was picture and it not being the quality I expected. Phatnug.com is everything I was looking for. Skunk#1 was beautiful for the price point and Blue Dream and Cinderella 99 are legit. Thanks friends”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks so much MasterWho, we appreciate the kind words

  • “Ordering, payment and shipping was fast and easy. Well packaged, each strains individually identified. Weight was on point for everything. Got 4 strains, all of em looking like the picture and great quality across the board. Will order again for sure. ”

    Was this review helpful to you?

    Comment from PhatNug.com

    Looking forward to fulfilling your next order! thanks for the kind words!

  • “Great service and great customer service and great deals”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks for your order!

  • “Well it was my first time ordering from phatnug.com and I must say you guys have some good quality authentic strains. The Girl Scout cookies and blue dream were the best I've had of those two popular strains. Even the cheaper strains like purple kush were still decent quality at 7$ a gram, either way you get what you pay for. Cheers.”

    Was this review helpful to you?

    Comment from PhatNug.com

    Thanks Bcurs, girl scout cookies is such an amazing strain one of our favourites here too!