“Difficulty signing up which delayed the process. Order arrived and instead of 20x50mg gummies, I received 20x10mg gummies. Of all the orders I've placed from multiple providers and this is the first time there has ever been a product mix up. Trusted the reviews on here, but super un-impressed and will likely never order from them again as it currently stands. Currently awaiting an email to see what their resolution is.”
“-Quick service, order shipped on Monday and I had my product before noon on Wednesday (north of Toronto)
-Purple kush being the in house special is amazing
-Buds were decently trimmed, a little more dry than I prefer, good size
-Thank you Phatnug”
“Placed an order last Saturday that was accepted on Sunday. Was supposed to receive a tracking number within 24 hours of it being shipped and never did. Order is supposed to take 1-3 days to arrive and it has not shown up as of Canada Post passing today. I tried to go on their website to contact them to see if there were any delays with my order and they seem to have taken down all contact info. So far for my money I've gotten no tracking number, no order and no customer service.”
Jon we're not here to hustle anyone, we reply to all of our emails, just shoot us a line at firstname.lastname@example.org we have had a few website developments and had some issues with tracking numbers automatically firing with the completed order emails. but we're happy to help!
“There was once a time when I heard decent things about this company. So I decided to try it a few months back. I would NOT RECCOMEND them. It was some of the WORST weed I have every seen and smoked in my life. I’ve smoked for over 10 years so I know quality when I see it. When I contacted customer support with concerns they told me to ship it back and that many customers enjoy their products... I HIGHLY DOUBT any of phat nugs claims. Do not use them.”
Hey Daniel, we absolutely have a TON of amazing high quality AAA and AAAA quality strains. We have one or two cheaper strains and if there was anything wrong with your order of those we would absolutely work with you to make it right and provide an alternate product. That's just what we do, it seems lately a lot of our competitors have been leaving reviews similar to this tone, but we're just trying to help people get their smoke on
“I made an order last week and was not provided a tracking number... Not only did they circle back with me (glitch in the system) but they took the time to follow up today to make sure I received my order. Just tested out the Blue Dynamite.. LOVE IT! Thanks guys!”
“DO Not order from them! You won't get anything and it's untraceable cuz e-mail transfer.I ordered last Sunday, is Friday now but I'm still not receive my package. Even tracking number is lost in the order confirming mail. ”
“No longer trustworthy! I placed an order on Tuesday and received notification my package was shipped with no Tracking number. After they received my money, I sent 3 emails requesting my tracking number with no reply from Phat Nug over the corse of 3 days. I use to love these guys and have ordered from them 10 times! This will be my last order IF I EVEN RECEIVE IT!”
Hey ST! We sent your order but experienced a glitch with the tracking. You can imagine we received a phat amount of emails all at once. We are a small team trying to make sure everyone is followed up with and happy. We take something like this very seriously and sorry we lost you as a Phat family member. Check your email as we have pretty much caught up with this unfortunate chain of events. Cheers man.