“The customer service is excellent and the quality of the flowers are very soothing! This was my first time using the dispensary and I am impressed that they cultivate their own strains. Will definitely use again in the future!”
“Updating my review from last month as I recently gave them another shot. I love the prices and the flower here! The reason for a low rating is because the customer service is hit or miss. On the flip side, Phenix does indeed stand by their customer satisfaction 100% guarantee, which would have put them up on a pedestal next to Amazon in terms of customer service (🌟🌟🌟🌟🌟) but earlier experiences say otherwise.
Ive ordered twice now from Phenix with my package being delayed around a week each time. Now, the delays I've been experiencing in receiving my orders can be attributed to their delivery service, but then they choose who to ship with. Their normal delivery service delayed my package over the holiday weekend the first order and straight delivered to the wrong address this time.
I spoke with a customer service rep at Phenix before my order shipped who assured me I'd get the tracking label sent to me, I did not. If I had, I might've been able to track it down when it got delivered. Once I realized my box didn't arrive, I had to attempt to get ahold of customer service about 4 days in a row via calls and emails before I was able to actually get someone. So much for the next day delivery that the phone recording mentions every time I call.
Even still, the the quality of product is there. I tried their Black vape cartridge this time around and it has a small solvent taste, with a nice flavor once your past it. Gets me just as stoned as the brass knuckles variety though. And the price at Phenix is definitely right. I say give them a go! Just don't hold your breath on getting it next day.”
Hi Cjr420, we have adjusted our shipping issues and I am sorry that your first couple of orders happened to be in the mist of a shipping debacle. As you can see from our recent reviews, our customer service is at an all time high. Our deliveries are next day so if you wanted to, you could hold your breath but I wouldn't advise it... thats a long time!! As for the solvent taste that you get from the vape cartridge, I would suggest to burn ours on the low end of the heat spectrum, that will help bring out the taste! Enjoy.
“Really like this delivery service. Signed up with them and got 2 free grams as they advertised. Spoke on the phone with them and they are always friendly and ready to answer any questions. Their products are very good quality and the prices are the cheapest I have seen for the quality out of any deliver service.”
“The site is great. Very easy process to order. I had skeptical hippo eyes at first but turned out to be very painless and efficient. I ordered a special. I think it was B grade smalls. Got about 3/4 oz for like $60. Not bad. Came in a package the next day at my doorstep. For a ftp they gave me some samples and I about a gram of there new strain to try and rate. Overall not bad. Very easy to order. Place your order and sit back and relax. It'll be there the next day. As for the flower. I got a b grade special. Enough said. I will try again soon. ”
Need I say more? Well, yes. Signing up was super-easy, and i hadn't even gotten around to ordering before a mysterious package arrived for me the next day, containing their FTP deal, 2 free grams. I feel bad because i haven't gotten through that yet so I haven't actually made a donation for their fine 420.
But prices are soooo low I won't mind when I do, and I love the farm-to-bong philosophy.
Only complaint: their menu is a little hard to navigate, and I wish they gave a little more info about the CBD-THC ratio and total content in their proprietary Phenix 60/40.”
We are stoked to hear you loved the Puff, Puff, Pass FREE sample for joining. If you have any trouble at all navigating the website please feel free to give us a call. We are more than happy to help in any way. 🌅 😊
We will have more popcorn smalls in very soon. A new crop has arrived and will soon appear on the menu. Everyone loves the popcorn smalls. We are happy to pass the savings onto the members and help those on fixed incomes. We do have the popcorn smalls in the PHENIX exclusive strains 60/40 and BLACK. 1/2oz $63. 1oz $112. 👍🏼 😁
“Online from sign-up to fill-up. I dig their selection, the 60/40 is fruity like all the reviews say. Very mild and not over bearing flavor. I ordered three vape cartridges, Black/Awake and 60/40, plus some wax. All 3 cartridges are enjoyable and tasty. Great customer service, very personal service and all around a great choice. ”
Thank you for the kind review. Glad you are enjoying the products!!! I love the cartridges as well. To maintain the full-flavor and medicinal properties of our strains, we steam distill the strain specific cannabis terpenes, collect the Terpene Rich Essential Oil, and add it back into the cartridges and syringes of the same strain. This process allows us to make cartridges that are strain specific with a terpene profile that matches the original flower it was distilled from. Yummy!!!