“This review is about the Westside location concerning customer service and the end result, how I felt as I left. Im a DV with a very serious illness as well as physical ailments that leave me to walk with an unfortunate and painful limp. I walked into the Westside location under the impression they were a non-profit charitable organization. I was told (I verified myself by ph call an hour earlier) that I may come in even though I was short $. I was very much in pain amd called as a last resort. I heard they have a 'Veterans'/Donation fund for those in need of a small amt.
When I got there I was met with a scolding, I was told by V**on**a that I dod not have enough to receive a donation, she also rudely shared her thoughts to the guy in back. Unfortunatly he (E**ar*) too did not listen. I was told to come in anyway. I was so embarrassed as they haggled over the "rules". As I was ready to leave, bc I felt so hugely embarassed. "They" chgd their minds and allowed the purchase.
I understand this is a non-profit charitable business, this is why I called at such a hard time. They did verify the assistance fund and did follow through. I am upset that the two employees are not better trained in customer service and listening to the patients needs. Again, I was embarrased publicaly for no reason and it feels bad R Greenleaf. Please talk to your employees and maybe a refresher on compassionate customer service to Veterans with PTSD.”
“R. Greenleaf was the first place I visited when I got my medical card. I've mostly avoided it since then--just didn't like the feel of the place. Decided to try again at their new location on the east side. Went twice. Big meh. They only take cash (not typical ABQ) which is mildly annoying. But mostly, they really couldn't answer my questions about the flower, and were only able to tell me if something was a sativa or indica (I already knew that!) They only had two strains of each available, so poor variety. I asked if the pre-rolls were indica and they said they just mix it all together, so there was telling what was in the pre-rolls. Seriously? If that's true, it's not a good idea. The last gram I got there just tasted....off. Chemical taste. My original feeling had been that the place was more recreational than medical, and these last couple of visits confirmed that for me. Probably won't bother going back.
On the positive side, employees were friendly, but that's pretty much true of every dispensary I've been to here so.....”
“I have been in the program a long time and I have been watching the quality just never get there. What ever happened to good smelly sticky dank buds expertly cured!? Haven't seen that kind of med in a long time anywhere here from a dispensary. Sad.”
“I wanted to share an experience I recently had with Medzen/R.Greenleaf. I've worked with a few different medical cannabis businesses however this one has left a sour taste in my mouth. The cannabis business is the minority we should be bringing each other up standing together to change the state laws so we can see it not only be legalized here but also flourish. It's sad that I have heard employees bashing others for having businesses outside of the state when this company has done the same. Not only do they bash other dispensaries but in my opinion they have very little respect for each other as well. When upper management calls their retail staff the grunts it shows how little respect they have for each other, it's sad.
I had an interview to move into a very similar position as I have previously worked where I was told I was qualified but what would determine wether or not I would get the position is if i was liked, I needed to become friends with the lead because she's very territorial.
I didn't know it was legal to make being someone's friend a prerequisite for a job. In the future I plan on being a business owner and I want the most qualified experienced workers on my team. I would imagine that's what any good business looking to thrive would want. Two weeks later I received a phone call telling me my interview went well and I was liked. The third week I received a phone call from the owners daughter who told me the position was filled.
In my opinion from my experience this corporation cares more about hierarchy then anything else. They are lucky to have good store managers that have been able to paint a good picture for the community to see. ”
“I went off some reviews so I decided to give it a try. Well I liked the walk in entry but that's the end of the good experience. I guess they just moved but this place is horrible. The bud tender wad not really helpful. I had a lot of questions as I always do when I go to a new spot. My questions were answered like if they wanted to rush me out. I got a gift when I left it was a preroll hybrid, when I got home it was more like a prepart of a half a joint I got like two puffs and it was done. I can't say that I will be back there, they didn't have any of the flowers out to see. Not to happy with this place.”