Roots - Bay City

Name: Roots - Bay City
Address: 3557 Wilder Road, Bay City, MI, 48706
Telephone: 989-778-1348
Rating: 4.8

4.8(153)

3557 Wilder Road, Bay City, MI

989-778-1348

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reviews

Reviews1974.8 out of 5 stars

Quality 4.9Service 4.9Atmosphere 4.9

4.8

197 reviews

review this location

thanks for the excellent service not only was i able to get some sleep so was my dogs the cbd deffinally helped clam him down with her in heat thank you and the master stocker was the shit loved it. a must try like always u know just what to get me remidii you guys are very knowledgeable when it come to helping with any questions i have ever had and if u didnt know. u take the time to ask and find out to make shur i know before i leave when u dont have to thank you for that prices are excellent at least for medical you guys are also close and always welcoming like fam cuz u guys take the tine to get to know us as people not just costemer #1budtender

I'm an MMMP. Know what you want before stopping in. Not all dispensary employees understand it's medicine to us. More of a quick stop, grab and go. Phone etiquette is -2 stars. Been here more than once. Recreational store.

Wasted a trip to Roots. Got to the store and was informed they had nothing for sale for rec users and didn't know when they would again.... Weird when rec sales were fine days earlier.

Dispensary said:

Thank you for taking the time to leave us a review. We understand your frustration regarding product availability, however we want to reassure you that we do everything within our power to keep products available for recreational use. Unfortunately being a medical facility as well, we have certain requirements to meet when making products available for Adult-Use and the state has total control over what we sell. That being said, we will continue to get products in at the states discretion and hope you'll understand that the limitations we have should only be temporary until the market has become more established with recreational vendors. If you have any questions, feel free to give us a call at (989) 778-1348.

I've been to alot off other places, so trust me when I say, the Orange diesel dough flower will NOT disappoint. Staff was A1. I was in-n-out with ease. Prices are decent.

Dispensary said:

Thank you for the review! We're very happy to hear that you enjoyed the product you received from our shop. Be sure to check back to our menu for new products and updates! Have a great day!

swivel grate Place friendly staff

Dispensary said:

Thank you for leaving us a review! We're happy to consistently be your go-to shop. Our staff looks forward to serving you again soon! Have a wonderful day!

Awesome workers,make your shopping experience great and comfortable

Dispensary said:

Thank you for your review! We appreciate your kind words about our shop and staff! We strive to provide a warm and welcoming environment from the moment you walk through the door! We look forward to seeing you again soon! Have a wonderful day!

I still think this is one of my favorite locations for Wax! many many options i love it

Dispensary said:

Thank you for your review! We strive to provide quality product at affordable pricing and we are happy to hear that we met that standard for you. We noticed that you only gave us 4 out of 5 stars for Atmosphere. We are curious to hear in what ways we can improve to earn that 5th star from you! Please give management a call at (989) 778-1348 so that we can discuss any improvements that need to be made. We look forward to speaking with you! Have a wonderful day!

Very friendly service.

Dispensary said:

Thank you for your review! We are happy to hear that you had an enjoyable experience in our shop! However, we noticed that you gave us 4 out of 5 stars. We are curious about which areas we need to improve on in order to better your experience! Please feel free to reach out to management at (989) 778-1348! We look forward to speaking with you. Have a wonderful day!

Very clean, safe, & professional place! Products are the best I’ve seen! Highly recommended!

Dispensary said:

Thank you so much for taking the time to leave us a review! We appreciate your kind words about our shop! Be sure to check out our page for new product drops and updated daily specials! We look forward to seeing you again soon! Have a great day!

Budtender was really nice and knowledgeable. Good quality on flowers and concentrates. Totally not the budtenders fault; management, why are $35 8ths actually $38.50 before tax??

Dispensary said:

First and foremost, thank you for taking the time to leave us a review. We are happy to hear that you were satisfied with our selection of products! As for the 8th that you received, that was an error in the ringing up of your products. Please give us a call at (989)778-1348 and ask to speak to management so that we can correctly credit your account. We apologize for the inconvenience and look forward to speaking with you. Have a great day!

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