“I have been to several dispensaries in MA. since the beginning of the legalization of medical marijuana. Sage Naturals (Cambridge) has repeatedly been the worst experience.
I really, really, really wanted to like them (I am in Harvard Sq. ALL THE TIME!) and kept returning hoping that they would seem interested in customer service.
I know they think they are interested in providing a great customer experience, but they IMHO are not.
Getting in can be a hassle due to the front desk and how it's managed (the front desk person so stressed and yelling "F***" while checking in a new customer with five people on line watching is not a good impression).
The next room you get to is also confusing as to what to do -- wait or continue through another door?
Then the Inner Sanctum to buy (all fine) although you have to leave through a side door to exit. Again, a bit confusing.
The flower (all I have bought at Sage) is EXPENSIVE and good. Good (and great) quality is available at other dispensaries in and around Boston for less.
Bottom line: Buying medical marijuana is a big deal for me! I use it because I have crippling anxiety and it helps me eat, sleep and be able to cope.
I want to have good a great experience interacting and visiting my dispensaries. After several visits, my impression is that management at Sage is not really interested in reciprocating.
Bottom line: There's too much competition out there for great medicine AND a great buying experience to bother with Sage.”
“Initial impressions was of a high-end, modern cannabis store. The check in process was easy, only 1 sheet of paper to fill out instead of being forced to watch a video or sign my life away. However, I did have 2 small issues with my visit. First off is the customer service, which in all honestly wasn't TERRIBLE but I felt rushed at the counter. You can't expect 1 agent to inform everyone waiting in line while being left on your own to pick and choose whats best for you. The second issue was quality. I bought 1g of 24K wax, FIRE, like really good, some of the tastiest terps I've had in a while. BUT I also bought 3 grams of Tangie, and while it was delicious and potent, I found 11 seeds at least while grinding my flower, and this seems to be a reoccurring problem. Gotta watch out for those male plants guys.”
“Beautiful place. Nice packaging. Nice people that were able to answer my questions. But I was a bit disappointed to see a couple seeds in my bud. Obviously that didn't affect the quality of the high, but it's worth noting. It was my first time in. ”
“I only found out about Sage Naturals last week and have stopped by twice so far. Very nice dispensary, quite large and clean with a good selection of flower varieties. The staff is friendly and knowledgeable, and I've found product quality and prices quite comparable to other dispensaries in the area.
Sage is convenient to Harvard and Central Squares and public transit. Like everywhere in Cambridge parking is difficult, but Sundays are a good day to go.”
“Sage is an excellent dispensary for true medical patients. Between location and offerings, I've felt in good hands each time I visit. Patient Advocates are friendly but not pushy and seem to truly adhere to Sage's desire to help folks Feel Better. I personally adore their Pennywise as a chronic pain patient, and find their Indicas effective for solid sleep. Their essential oil is great to microdose with so I can get on with my life instead of being mired in pain. Sage is my home base dispensary.”
“My last review was flagged because I mentioned other locations. My apologies. So here is an edited version with some other things added: "Best prices" is not the case. They only look better because you're getting less flower. 3g eighths? If you added the other .5g it would be more expensive than everyone else in the state. Ounce pricing is the same as pretty much everywhere, and not to mention I got a TON of seeds in my bud. I don't know how whoever is growing for you guys let that slip. I'd rather go to (redacted) or even all the way to (redacted) for better quality AND price. ”
Hi 420brobro: Thanks for taking the time to write a review. We sell flower in 3 and 5 gram increments, but if you do the math our prices are still lower than other dispensaries on a per-gram basis. For example, take our price for a 3g package and divide it by 3. That’s our per-gram price. Now take another dispensary’s 1/8th price and divide it by 3.5 (the number of grams in an 1/8th). You see, Sage is almost $1.00 less per gram! That really adds up over the course of a week, a month or a year. We understand that for many people our 3 and 5 gram sizes are confusing, so we are transitioning to the industry standard of 1/8th and 1/4th sizes. But fear not, our low flower prices will remain.
Regarding the seed issue: With the variety of phenotypes we start at Sage, the particular plant you received likely ripened a bit earlier than its siblings and self-pollinated. While this does not affect the production of THC and other cannabinoids, no one wants seeds in their medicine.
Reach out to us at email@example.com and we will make it right.
“Great place, especially considering its only been open for 2 months. Has an Apple store feel and look to it, which is not surprising being in Cambridge. Solid selection of flower, good spread of all kinds. Love the 'show jars' allowing you to look at it thru magnifying glass and smell it. Staff seems pretty knowledgeable and able to make personal recommendations. Supposedly Sage will be opening 2 more stores soon, so I have high expectations of this place. Good discounts and a well-managed and organized process. Highly recommend making a visit, you will be happy you did. And you'll go back, often.”
“After my first visit to Sage, I left very disappointed. Perhaps it was the large and open layout and confusion with their pricing as well as being a new patient. I left my first visit swearing never to return.
Then I heard about their weekly preroll sale and stopped in again. Holy hell what a totally different experience. Quick side note about the sale: They randomly choose a preroll on Friday and price it 33% cheaper than their already low priced prerolls. Three prerolls for less than $25 is a steal. It's magnificent (except the one week it was a cbd strain). Trying different strains for so cheap led me to branch out and purchase other flower products.
They're currently switching over to 1/8, 1/4 etc so if you see 3.5 on the menu, pick it up because it means it's their freshest flower.
Shout out to David(?) the dark haired, sarcastic, very very knowledgeable budtender. He's very transparent and will help you find the right product for the right price.
They changed their financial hardship program recently so, if it's your first time, bring your SSI benefit letter or your masshealth acceptance letter. They will not accept anything else. Thankfully they honored the discount because the website hadn't updated the financial hardship process. Anyway, it was easy and worth it.
I'm so happy I gave this place a shot and can't wait to see their entire menu in 1/8s. Way to go Sage!”
“Well finally! Someone in Massachusetts has nailed it. I have been in the industry for over 20 years on both coasts. This place is wonderful! The design is clean and welcoming the staff is enthusiastic and knowledgeable. I am a terrible shop in terms of product. These guys put allot of love and thought in to there strain list. Very impressive. I am a concentrate guy and Sage's Tangie is the best I have had yet! They made a great choice when choosing ethanol extraction! All the terpenes and such a great effect! Sage is quite new and is really stepping up. If you havent been do yourself a favor and get on in there! Great people awsome products and great overall vibe. Keep it up Sage! You guys are headed to the big time! Thanks for being there!”