“Used to like this place but will not go back again due to a bad experience yesterday.
Tip for the management:
When a customer comes in and shows you the faulty Gpro vaporiser he purchased from you for $130 two weeks ago, there are several ways your staff member can handle the situation.
Sneering at the customer and saying 'Hey man, we're not Staples. We don't do warranties' is not the best way.
It'll only cost me about $6 for a replacement part over the Internet.
It's cost you a customer and as much bad press as I choose to share.”
Comment from Sea to Sky Alternative Healing Society - Vancouver
Thank you for bringing this to the attention of the management. We spoke to the employee about this, and he admitted there was no excuse for his behavior and has handled the situation badly. If you would like to refund the pen, please come in and show this reply to any staff. If, on the other hand, you would like to terminate your membership, please make sure to contact us to request your profile to be erased. We would like to extend our sincerest apologies on behalf of the staff member in question at his request.; SeaToSky AHS
“Good service. I went there with my physicians form and got a membership within the span of 5 minutes. Matteo was very friendly and accommodating, and the place is very clean and professional looking. Upon entering the sales area, there is a decent selection of strains, many of which are high quality. Good dense indicas and nice fluffy sativas, with a whole lot of hybrids too. My only suggestion is that you bring CASH with you, as there is no debit machine yet, though Matteo told me that they've already ordered a debit machine. so there's that to look forward to. Overall, a great place to find quality bud.”
“Sign outside says "Doctor On Site". Go inside- no doctor. If your going to put a big f'n sign outside that says "doctor on site" perhaps you there should actually be a doctor on site. Especially since membership hangs on it. Being an actual person who is ill and gets turned away tells you they have no interest in helping anyone other than themselves. ”