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Note: I used to work here but haven’t been in the shop in 3 years.
On this particular day I was wandering aimlessly downtown after finding out my uncle had died and had also gone through a messy breakup. My O.pen vape battery charger had stopped working unexpectedly when I really needed to medicate. So, I decided to dry my eyes and wander into Serra. It was a busy Saturday but I only waited for a few minutes. Immediately upon entering the crowded shop, Brandon caught my gaze from across the room and immediately came over to help me. I explained to him the problem with my battery and he informed me that I can send my battery back to O.pen vape and they’ll give me a brand new one — the warranty on their pens never expire! I was happy to hear that but still needed immediate relief. He directed me toward an Evolvd brand vape pen. He gave me a great deal on a pen and cartridge, and completely made my day. He was compassionate and very informative. Brandon reminded of why I loved Serra Cannabis and made sure I left the shop feeling happy.
Beautiful shop. Friendly knowledgeable budtenders... Buuuuut their price point is outrageously high compared to the rest of the Portland market. I get it, Pruf is their in house farm, but you can get there same batches of flower for literally half the price at other shops.
Not sure how they charge $60 if select Strains cartridges when those are $35-40 at every other shop.
While the location and the employees are awesome, this company overcharges is such a noticeable way that I won't be back.
The place is a little pretentious and bougie but, that’s their vibe. This is where I bring my out of town friends when I want to show off. I feel like these Budtenders are more full of BS and condescending than usual but, it’s to be expected with this price point.