Serra Eugene Reviews

  • “Love this location. The staff is super friendly and knowledgeable and they always have the strains I like, ones with good thc to cbd ratios. Hands down my favorite Serra store.”

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    Comment from Serra Eugene

    Hi, there! We're so happy you feel that way. Thank you for taking the time to review us.

  • “I had a good experience today. I went in for the first time to get the Monday preroll special. I ended up getting a few grams of flower too and a couple of edibles. Their prices are good, I got great service with no wait. Check in and out was easy. The layout is nice and I like how all the flower is out for you to look at without them having to take down a million jars. They seem to carry quality items. And had a savory edible which is awesome! I will be back since I just moved into the neighborhood but probably would come here periodically anyhow.”

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    Comment from Serra Eugene

    Thank you for your review, Lauryn! We're glad you liked our layout and product selection.

  • “Previous visits had been awesome, but can't say the same any longer, as it seems they aren't really up-front with their policies. Got a whole gram of CO2 Company brand oil in a cartridge. Wanted to use it after the holidays, only to find that not only will it not draw, the wiring and heating element within the cartridge base wasn't even attached properly. Apparently Serra has a two week return policy regarding their cartridges, and you're SOL if it fails after that day for any reason. Long story short, there are many places in Eugene that have better policies that don't screw honest customers and guarantee the quality of their products unconditionally. I wouldn't be so upset had I been informed of said policy prior to purchase. Wouldn't recommend this place unless all that matters to you is ambiance and decor. Very disappointing from what I'd thought was a quality establishment. ”

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    Comment from Serra Eugene

    Hi there. I wanted to apologize for the service you received. If you still have the defective cartridge, please stop in to the store and ask for the manager Sam. He'll be able to pull up your previous purchase using your name and apply store credit in exchange for the defective product. He's there on weekdays, except Thursday afternoons. Again, we're sorry that you had that frustrating experience.

  • “I love Serra! This is a beautiful dispensary that is clean and close to my home so it's convenient. They give their customers full attention so sometimes you are asked to wait before going in, but I've never waited anymore than 5 minutes (although I have heard stories of people waiting 10-20 minutes). The staff is pretty friendly and laid back. I've never had any issues with them. The only thing that is disappointing is their lack of concentrates for dabbing. I picked up a lunchbox alchemy product that was advertised as "shatter" and although it was tasty, it was not shatter at all. It was budder, even after putting it in the freezer. So, sometimes the advertising is false, which kind of blows when you pay $30-$40 a gram for BHO, but they may not have known this. All in all, great dispensary! Thanks for all that you do!”

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    Comment from Serra Eugene

    Hi klynn420! Thank you so much for taking the time to write such a thoughtful review. We're glad you've mostly enjoyed your visits to our store. I'll see what we can do to better provide concentrates for dabbing. Maybe we can expand our offerings in that area. Again, thank you for your feedback!

  • “Great service, amazing staff. I honestly come here because of the quality flower they carry. ”

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    Comment from Serra Eugene

    Thank you for the review!

  • “The parking is terrible, the energy and atmosphere, as well as attitudes are pretty unbelievable for the "Feel all the feelings" never going back. worse vibe ever. fyi... they share a menu with all 3 stores together.. not very organized or convenient. ”

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    Comment from Serra Eugene

    Hi, we apologize about your experience at Serra Eugene. Customer service and store environment are our highest priority and we strive to give customers the best experience possible. We do not share a menu with our other stores due to varying selection store-to-store and the fact that our Downtown store is OLCC licensed and can only carry OLCC products/growers.

  • “This place is truly amazing, one of my top 3 places in this city . Glad I walked in there , very very reasonable prices and very very kind and knowledgeable people working there . Only been a couple times but I promise I will continue to go there with their great services and prices and very decent selection ! I recommend anyone who loves marijuana to go in there !”

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    Comment from Serra Eugene

    Thank you so much for the review and for shopping at Serra.

  • “very friendly and helpful staff”

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    Comment from Serra Eugene

    Thank you so much!

  • “Our of the stores I've visited, Serra's is the only place I truly trust. The service is too notch, friendly, down to earth. They are helpful if need help deciding. The prices are always accurate, which isn't always the case. Great selection. What can I say, it's my favorite dispensary in Eugene.”

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    Comment from Serra Eugene

    Thank you so much for the feedback, we really appreciate it! Come back and see us soon!

  • “I love Serra! I live nearby so not only is it convenient, but the budtenders are so kind and knowledgeable. ”

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    Comment from Serra Eugene

    Thank you so much for your review, Chamantha! Come back soon!