Extremely long lines for no reason - just understaffed. Line usually wraps around the block and can take hours. If there were one or two more personnel in store they wouldn't have this issue, but its just understaffed.
You can order in advance but you still have to wait in the long line so I have no idea what the benefit of ordering in advance is.
Quality of the product is ok. Nothing great. Most of it is high supply, which is average quality.
If you're concerned about covid, dont come here. They pack a lot of people into one room with no air flow waiting in line. I don't understand how this place is allowed to be open when restaurants arent - its the exact same crowded environment.
Overall, I'd say this place is just poorly managed. Could be much better run and more efficient operation. Unfortunately not much alternative yet in Chicago. When there's competition, this place will need to improve.