April 26, 2022
Always have a great time here, a very nice and organized shop. Logan helped us and she is the best! She always helps us find the best product for us and lets us in on all the promotions
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Had a wonderful experience here!
February 28, 2022
Heather the lady that greeted me and took my order was great ! I look forward to coming back and seeing her again she really made my time there a great one. Now on the other hand the quality of the weed was absolutely disappointing and terrible the weed was so dry that one I squeezed it it crumbled and turned to dust. It was so dry it burned up so fast and it didn't even get me high.
January 28, 2022
Great staff, thanks Heather!! Been coming here since it was only medical and still grooving. Will be back!
January 11, 2022
Staff was helpful and friendly to assist me with my online purchase.And gave me recommendations on what would help me with my sleep problems.
November 27, 2021
1 star overall because I was disrespected and scammed out of my money literally...
- made an order online; total after tax = $110.10
- am given my order total upon speaking to the reception. Order slip says $110.10...
- cashier tells me it is $120. I show the online and physical proof that after tax, it's $110.10. Vague excuses as to why. I can tell something is off. I begrudgingly pay 120. I speak to a manager after.
- Mgr. Janelle tells me cashier is new, and she asks me to wait as she asks. Cashier made an error and I overpaid by $10.
- Janelle does NOT offer to re-ring me. Janelle instead takes my ONLY receipt, writes a note stating my name and, "$10 off next time"...
- Janelle tells me she will "put it on her desk". No further actions are offered to rectify the situation.
So I was essentially illegally scammed out of $10 and I wasn't offered money back OR even an apology. 1 star. What a shame.
September 23, 2021
Could not have been happier. Drove down from Beloit. Friend and I stopped to check out the Rockford dispensary. Beautiful location. Nicest security. Great reception. No wait. Staff were even on the floor to answer any and all questions. I appreciated the kindness in all the staff I met. Great everything/everybody
September 15, 2021
I've been to many shops in legal states and the service at this one was exceptional. Tender knew his stuff and helped guide me on the best product for my needs. Becca rung up my product and was super friendly the entire time. Whenever I come back to the area, I will be back at this dispensary.
September 7, 2021
I am agreeing with the fellow that stated Sunnyside is the "WalMart of Weed." It doesn't matter what time of day or how busy they are--you will end up waiting in line with 10 registers and only 3 of them staffed. I just can't comprehend or understand where the inefficiency lies. Yesterday I was second in line, and still had to wait almost 15 minutes to be served. WHAT TAKES SO LONG? The other Rockford competitor has made it so simple--why has Sunnyside made it so complicated and time-consuming? The competitor's product is in full-display, you don't have to order online, the bud-tenders don't have to wait around for a "420" or "TA", and free food/music on Wednesdays!! I always know I will be in/out within 5-10 minutes consistently.
Unfortunately they don't have the selection that Sunnyside offers--so recreational users are stuck with Sunnyside's inefficient service. It's never a "quick trip" to pick up something, because even if they are slow, you'll end up waiting for some stupid reason.
Sunnyside, your competitor is vamping up their buying strategy, and because product selection is the only thing holding myself and others back from dumping you, it would behoove you to figure it out soon, because you have a lot of disgruntled customers out there...
August 28, 2021
Worked with James today and was super impressed with his knowledge. He suggested several new options and I love everything I purchased.....especially the Vanilla Bean.
August 27, 2021
I needed a quick in and out visit and that’s exactly what I received. Z was teaching a new team member named Rachael. They were both very kind and helpful! I had no complaints. I leave with a smile every time from the Rockford location!
August 27, 2021
Had a stellar visit to the Rockford location. I was in and out so fast I didn’t get time to look at all the cool interesting swag they had set up. June helped me check out and even though it was august when I went she was very pleasant. It’s was very satisfying walking through there and a very fun inviting environment!! I will definitely be back and telling everyone that will listen to visit this place!!
August 3, 2021
During my first visit to this location, I ran into a couple small problems that were my fault, and the staff members were EXTREMELY helpful, kind, and went above and beyond to make my experience pleasant and it really meant a lot to me. Stephen L was SO nice and truly made my night. He did something for me out of the kindness in his heart and I'll never forget him. The building seemed really clean and the entire experience was great! The line was short and moved quickly. I was in and out in less than 20 minutes. I would definitely come back here again! Thanks again Stephen!
July 29, 2021
Moe the Manager is so great! Very fair and friendly. Noe helped with my choice. I love this dispensary.
July 24, 2021
Everyone was super nice and very helpful and noe gave me his cat dog pin and I gave him a pen 🖊 it was a very wholesome experience and I cannot wait to go back
May 22, 2021
This is my least favorite dispensary in the state of IL. They request that you order ahead, but they do not actually save your order. You could show up thirty minutes after ordering online and they will tell you it’s gone. Medical patients are not prioritized at all. They will call recreational people up to order before a medical patient even though they say you will be “prioritized”. You will be waiting in line at this place no matter the time. This place is solely about profit- the prices are higher than in Chicago for the exact same product, but this isn’t surprising since they’re owned by Cresco! Workers will stand around chatting with each other instead of helping with the giant lines of people, and most aren’t knowledgeable when you ask questions. Product consistency is also bad, but this is Cresco as a whole. This place does look nice now that they updated the layout, but you still can’t see your actually product before buying it. Overall, if you want the Walmart of weed with poor service, this is the place for you.
May 18, 2021
They have products marked on sale online that somehow mysteriously changed to not on sale when you pay for it.
I’ve left with empty containers and improper receipts. Make sure you check your containers and your receipts before you leave . Now that more dispensaries are opening and competition is setting in let’s hope they improve
May 11, 2021
They just raised prices on half’s. 189 now before taxes. LOLOLOL these people need to stop smoking at work. Service is also terrible sloooooooow don’t have what you ordered. This has happened many times even though it’s supposed to be held for two hours. If Cresco doesn’t get their act together I might have to sell the stock I own.
April 30, 2021
VERY long wait today (Friday April 30) for Adult Use and Medical - site seems to be lacking in staff. Chatting with others in line was illuminating - a former employee of Sunnyside was rather vocal about "corporate" and how recent changes resulted in significant turnover in the staff - I was 10th in Line #2 when I entered at noon - there was a young man responsible for our line but he stepped away - our line was then unattended for virtually the entire time our man was out for lunch. He returned at 12:40 and our line started to be served once more.
During my extended time in queue, I overheard chat about poor quality of product, a general sense that customers were being ignored, and the availability of better product & service from a nearby competitor.
I am an investor in Cresco Labs - I did not like to hear how the customers were being treated. You need to re-engineer your retail fulfillment process else repeat sales are at risk. Today may have been further growing pains from the recent renovations but please pay closer attention to the crowd that these inefficiencies caused - the people in the line did not appreciate the lack of attention,
April 25, 2021
my budtender Natashia was helpful in telling me the effects of the products I brought, she was nice,cool atmosphere, I went 4/20 weekend so it was busy,but the line moved quickly..of course prices are taxed but it's IL.
February 9, 2021
I HAVE VISITED THIS LOCATION ON SEVERAL OCCASIONS. WEEKENDS ARE USUALLY BUSY WITH LONG LINES. i HAVE ALWAYS HAD GREAT SERVICE. MY BUDTENDER TODAY, ASH, WAS VERY HELPFUL AND ANSWERED ANY QUESTIONS. mY ONLY COMPLAINT IS REGARDING THE HIGH PRICES, BUT THAT IS MOSTLY A STAEWIDE ISSUE. lEAVE IT TO ILLINOIS.
February 7, 2021
The prices are way to high for medical patients. It’s horrible the money we need to spend on our prescription medicine.
January 29, 2021
This place is just all around terrible for so many reasons.
Last time I was there waited in line for an hour when I finally got inside nothing from my order was available (no sorry no discount just you wanna try something else?) and then they tried to up sell on paying 30.00 extra dollars to get a 1.00 pre-roll.
I can't wait for this state get it's act together so we get real competition in the marketplace so this place actually has to put in some sort of effort
January 12, 2021
excellent dispensary overall.
