Sunnyside Cannabis Dispensary - Rockford

I placed an online order through Leafly for pickup, I had 2 items in my cart that were listed as having promotions on them. My cart total was $185 plus a 25% tax would have equaled out to around $230-$240. I was told when I got there that those items just weren't actually on promotion. Showed them the email showing the pricing they had listed online... they didn't care. It ended up being $295 for a 1g disposable vape, a quarter oz of shake, and a .5g cart. Unfriendly, insanely expensive, and poor service. Absolutely insane... 0/10... will be driving to Michigan where you can get 10x 1g carts for $100 going forward because hard YIKES.

I am a regular customer of sunnyside it is the only place to get cannabis in my area sadly they never get new strains for 2g concentrates they haven't had a new strain since they opened 5 years ago and the ones they have all have similar lineage complete scam wish there was another option places like this a ruining cannabis . Rip off 85$ for 2g u can smoke in one day . Go to Michigan!

Today for the first time I had trouble opening the PDF of my medical card. I was directed to talk to Chris, who really knows his way around a phone! He helped me get out to the state site just to re-download my card, and filed it away so that I had options of ways to open it. Good Job thwarting my panic attack (:. And then found me a better deal than what I had ordered and saved me about $30! They do go above and beyond here.

I have checked out with Carrie at least the last 3 times now. She is absolutely professional, with an excellent eye for detail. Always triple checks my orders and makes sure I get all the discounts I am eligible for. I am an original Pilot Program Paitent at this Rockford location. I am a big believer in being loyal to one location. I could transfer to a much closer location but because of people like Carrie, I choose to travel to this location…

What a disappointment. They would not Let me use leafly discount code

I had a young man Brandon help me find the best nighttime gummies for pain. Thank you so much . Love Rockford Sunnyside

I had a great experience at this location, special thank you to Kiefer for making my visit easy and stress free. Thanks Kiefer!

The Service was great and the line was short but the place was busy. They ran really efficiently to me. I got some lower priced flower from high supply but it was actually decent. It’s called Blockberry and id give it a 7.5/10

This location is great when you know what you need and want to get in and out after work. They're my go-to for my weekly supply of concentrates and Vapes as they always have a strain or product that works for me. Much easier and faster checkout when placing your order online of course, but after my last purchase of the Joos Apple Fritter cart tasted just like Edward's Apple Orchard in one puff, I'll be back for more as always.

Follow up to my review. There should be a way for Sunnyside to track orders. My order conformation with order number was in my email box sent to me from Rockford store. The customers service person did not ask me to see my in-box email conformation. I still have email from Rockford store which proves the item was listed. Many industries will over book/sell their items that are for sale. Its common practice. The customer service job is supposed to solve problems, not insult and humiliate a regular cash paying loyal customer. Do not make a problem worse by making the customer defend themselves. The atmosphere is up thigh and on edge. Every time I go to the store atmosphere has a feeling paranoia.

I spent $650 here to take advantage of the "spend 420 deal and get 1000 bonus points. Not only did I not get this, the cashier split my order up to ensure that I didnt. I spoke with a supervisor who told me it would get fixed, she didnt even try. I received 250 loyalty points when I should have received 1600+. They can go ahead and keep my points or give them away. They probably wont miss me but i happen to like upfront and honesty where I spend my money. I didnt even recieve regular points for my purchases. I will never go to Sunnyside again.

The Blulato flower is the most beautiful aroma I’ve ever experienced! I’m kind of a newbie but mannnn, it is DELICIOUS!! New fan for sure!!

All the employees are very nice. I love the couple minute conversation during check out. Great customer service if you have an issue with a product.

1 star overall because I was disrespected and scammed out of my money literally... - made an order online; total after tax = $110.10 - am given my order total upon speaking to the reception. Order slip says $110.10... - cashier tells me it is $120. I show the online and physical proof that after tax, it's $110.10. Vague excuses as to why. I can tell something is off. I begrudgingly pay 120. I speak to a manager after. - Mgr. Janelle tells me cashier is new, and she asks me to wait as she asks. Cashier made an error and I overpaid by $10. - Janelle does NOT offer to re-ring me. Janelle instead takes my ONLY receipt, writes a note stating my name and, "$10 off next time"... - Janelle tells me she will "put it on her desk". No further actions are offered to rectify the situation. So I was essentially illegally scammed out of $10 and I wasn't offered money back OR even an apology. 1 star. What a shame.

I am agreeing with the fellow that stated Sunnyside is the "WalMart of Weed." It doesn't matter what time of day or how busy they are--you will end up waiting in line with 10 registers and only 3 of them staffed. I just can't comprehend or understand where the inefficiency lies. Yesterday I was second in line, and still had to wait almost 15 minutes to be served. WHAT TAKES SO LONG? The other Rockford competitor has made it so simple--why has Sunnyside made it so complicated and time-consuming? The competitor's product is in full-display, you don't have to order online, the bud-tenders don't have to wait around for a "420" or "TA", and free food/music on Wednesdays!! I always know I will be in/out within 5-10 minutes consistently. Unfortunately they don't have the selection that Sunnyside offers--so recreational users are stuck with Sunnyside's inefficient service. It's never a "quick trip" to pick up something, because even if they are slow, you'll end up waiting for some stupid reason. Sunnyside, your competitor is vamping up their buying strategy, and because product selection is the only thing holding myself and others back from dumping you, it would behoove you to figure it out soon, because you have a lot of disgruntled customers out there...

Heather the lady that greeted me and took my order was great ! I look forward to coming back and seeing her again she really made my time there a great one. Now on the other hand the quality of the weed was absolutely disappointing and terrible the weed was so dry that one I squeezed it it crumbled and turned to dust. It was so dry it burned up so fast and it didn't even get me high.

Had a wonderful experience here!

Always have a great time here, a very nice and organized shop. Logan helped us and she is the best! She always helps us find the best product for us and lets us in on all the promotions

VERY long wait today (Friday April 30) for Adult Use and Medical - site seems to be lacking in staff. Chatting with others in line was illuminating - a former employee of Sunnyside was rather vocal about "corporate" and how recent changes resulted in significant turnover in the staff - I was 10th in Line #2 when I entered at noon - there was a young man responsible for our line but he stepped away - our line was then unattended for virtually the entire time our man was out for lunch. He returned at 12:40 and our line started to be served once more. During my extended time in queue, I overheard chat about poor quality of product, a general sense that customers were being ignored, and the availability of better product & service from a nearby competitor. I am an investor in Cresco Labs - I did not like to hear how the customers were being treated. You need to re-engineer your retail fulfillment process else repeat sales are at risk. Today may have been further growing pains from the recent renovations but please pay closer attention to the crowd that these inefficiencies caused - the people in the line did not appreciate the lack of attention,

This is my least favorite dispensary in the state of IL. They request that you order ahead, but they do not actually save your order. You could show up thirty minutes after ordering online and they will tell you it’s gone. Medical patients are not prioritized at all. They will call recreational people up to order before a medical patient even though they say you will be “prioritized”. You will be waiting in line at this place no matter the time. This place is solely about profit- the prices are higher than in Chicago for the exact same product, but this isn’t surprising since they’re owned by Cresco! Workers will stand around chatting with each other instead of helping with the giant lines of people, and most aren’t knowledgeable when you ask questions. Product consistency is also bad, but this is Cresco as a whole. This place does look nice now that they updated the layout, but you still can’t see your actually product before buying it. Overall, if you want the Walmart of weed with poor service, this is the place for you.

During my first visit to this location, I ran into a couple small problems that were my fault, and the staff members were EXTREMELY helpful, kind, and went above and beyond to make my experience pleasant and it really meant a lot to me. Stephen L was SO nice and truly made my night. He did something for me out of the kindness in his heart and I'll never forget him. The building seemed really clean and the entire experience was great! The line was short and moved quickly. I was in and out in less than 20 minutes. I would definitely come back here again! Thanks again Stephen!

Could not have been happier. Drove down from Beloit. Friend and I stopped to check out the Rockford dispensary. Beautiful location. Nicest security. Great reception. No wait. Staff were even on the floor to answer any and all questions. I appreciated the kindness in all the staff I met. Great everything/everybody

Great staff, thanks Heather!! Been coming here since it was only medical and still grooving. Will be back!

Staff was helpful and friendly to assist me with my online purchase.And gave me recommendations on what would help me with my sleep problems.