I have been coming to Apothecarium for several years and never experienced issues until the start of the covid pandemic. The website clearly indicates this dispensary accept medical patients however be forewarned if you are one like myself, you will not have a choice but to wait inline as if you are a recreational consumer. I came to this dispensary faithfully as they carry the syringe AMA RSO but again I am disappointed in the way I was treated on a couple of different occasions. Per the security at the front of the store, if you present your Medical ID you will be asked to wait in the back of the line. Being physically disabled, this was difficult for me to accept. I understand they have a curbside pickup and delivery however my intention to come inside, use the atm and get meds per norm was ultimately diverted. When I asked why I could not enter as usual, I was told do to the 6' rule of covid, medical patients must wait inline too for the safety of others. I crushed 4 vertebrae in my spine in an 80mph rollover accident, rso is what treats my pain and has kept me clean from using opiates for over 3 1/2 years... I am just surprised that this happened not only once but twice. I do not have time nor do I want to do curbside, I do not have the time to wait, I needed to use my lunch break to simply get my meds which normally takes less than 10 mins, not being able to do so has been frustrating. You will be encouraged to do curbside or to ask for delivery, though there is no specific window of time as to when you should expect your meds to come per delivery, other than a text message. I was grateful to chat with a representative by the name of Bud on the website. He was kind and empathetic of my circumstance, he did encourage curbside pickup but he also understood where I was coming from. Hopefully once this pandemic passes and when life returns to normal, so will the service of medical patients. Do not get me wrong though, I love the people that work here. They have all been awesome with me in the past but if you are medical, I recommend holding off for your in store trip.
Hi bondservant88 - Thank you very much for your feedback. We agree the new restrictions have changed many of our regular operations, and we are doing our best to attend to all guests. We understand needing a specific timeframe limits your ability to use our delivery and curbside options, but might we suggest our very convenient call-in ordering system. You can speak directly with a Cannabis Consultant and they will work with you on a more exact pick-up time. Just give us a call at 702.331.2625 to get started. ~ Christopher, General Manager