“The Apothecary Shoppe is the worst dispensary I've visited in Las Vegas and I've been to nearly all of them. What stood out is how unprofessionally it's operated. The girl at the window was very pleasant but in between customers, she was nibbling on a slice of greasy pizza and a melting ice cream bar on her desk. Don't they provide their workers breaks so that their lunch doesn't get on our ID during check-in? Then the older lady who served me was irritable and acted put out with my questions. When I asked to see a different strain at one point, she seemed annoyed at having to dig for it. Sorry, but when you folks fail to give enough info on a displayed product, that's the result. Example: there's a glass bowl of hard candies on display but they fail to mention the price or the number of candies in a package....so naturally I asked about it. Repeat scenario for the jars of fondue, which had no price on the displays. "About $60," was her answer/guess and by then she didn't even bother to look. Maybe I ask too many questions.
I would recommend the store label everything in the display cases so the customer knows exactly what he or she gets (price, number of doses in the package, etc.). Take the guesswork out of the equation, not to mention, speed up the process.....I would have been in and out a lot faster had the products been properly labeled. Every other dispensary that I've been to has had pleasant counter people with cheerful attitudes. This one was not customer-friendly at all that day. As the lady gathered my products, she was focused on a fellow employee, complaining that she wanted to go out to the Leafly truck outside but hadn't had a chance yet. Didn't thank me for my purchase, never smiled the entire time, so I left without giving a tip for the first time ever. I'll go elsewhere for my next buy and will likely be treated with a cheerful and patient staff that is focused on the customer.”
Thank you for your honestly, this is the only way that we will be able to improve. I apologize for the unprofessionalism that you witnessed. We do not allow food at the front desk, so I will make sure to go over this again with the employees that work up front. I will definitely pass on your recommendation to add these details to the product cards. I do believe that it would help provide a faster flow on the sales floor, thank you. Im disappointed that one of our concierges failed to make you feel comfortable. Guest experience is number one to us, so if any of our employees are not stepping up to that standard we would like to address that immediately. We hope that you will give us another try in the future so that we can make this up to you. If you have any other comments or would like to discuss this further please feel free to come in or call us at 1.833.GOT.HERB & ask for Brianna, the general manager. You can also contact her through email at email@example.com