“answered a cell phone call while being helped by a patient consultant. Rather than being asked to wrap up the call by the PCT, I was approached by the security and told to hang up. I have a TBI (tramatic brain injury) and PTSD. I was on the phone with my caregiver so that she could help me pick out medicine and ease my stress while being helped.
The PCT was not aware of my condition, however, if she asked me to get off my phone or step aside I would have and also would have let her know who I was talking to and why.
A patient care tech's job goes above and beyond your average customer care rep. Dispensary patients have debilitating illness/conditions that require a level of understanding and compassion which this particular consultant didn't afford me. By unnessarily involving the security guard, I was humiliated and thrown into a tailspin all day (side effect from my brain injury).. No one should be treated this way. The way in which my phone call was handled was excessive. More in line with what you might expect in a courthouse or jail, not a place that is supposed to be helping patients purchase medicine.
“LOVE. Love for their patients, love to help and love what they do! I have never had a bad experience at The Clinic Mundelein...EVER! They take their time with you, explain things to you, answer any question you may have, no matter how ridiculous it may seem. Thank you to the entire staff for what you do and how much you all have helped me find ways to deal with my everyday pain so I can enjoy everyday life!!!! Teresa”
“A bad dispensary, and a simply uncomfortable place to be, especially if you are suffering. Front desk guy is a huge jerk. Online menu inaccurate and lacking detail. Will drive miles out of my way to spend my MMM (medical marijuana money) somewhere more organized and aware of how their dreadful choice of the customers 1st contact can destroy their entire customer experience.”
We are sorry to hear of your uncomfortable first experience. We welcome an opportunity to consult with you again - our Patient Care Specialists are the best in the State. Call the dispensary and ask for the GM - she will make sure you are taken care of.
“The dispensary is professional and beautifully designed the staff was helpful going out of their way all the time to please the customer I never leave unsatisfied I've been to many dispensaries and let me tell you a lot of them are far out crazy one has bulletproof glass door to enter then it closes while you're trapped in between two of them the other one opens to let you out and I'm claustrophobic then the bud tenders are behind bulletproof glass here your one on one with a regular person a person that has their card and knows all the products and they fight to keep prices low they've given me A price match from another dispensary they like $20 slide in till the next time then I paid it back they work with you know the products are professionals with courtesy dignity and plain out awesome people special thanks to Evan and Mike they always know what strain for what problem they're very knowledgeable although everyone there is and they do every step with you hold your hand during the process I would not go to any other dispensary even when one opens up closer to me I am still going to go all the way out here and hour Drive each way with my fake hip hurting but knowing when I get there everyone is friendly and kind and caring and compassionate if you try this dispensary I guarantee you will not regret it thank you THE CLINIC MUNDELEIN they also fight for legal medicinal marijuana they fight for our rights because they are us peace out from chi-town TRIX.”
“My only dispensary. I have been going here for a year and a half. My only complaint is they aren't open on Mondays. Everything else is amazing. Great customer service and a huge variety of products usually. Everyone here is very helpful.”