“Every time I've been in here they've been very friendly and helpful with a knowledgable staff. This was my first choice of the stores in Astoria to get medicine from, and I haven't had a reason to try the others and don't plan to. Good job!
“One of the best in Astoria! The Farmacy has a friendly and knowledgeable staff who make buying your weed a pleasure.
I would 100% recommend this dispensary and already have. The only complaint I have would be some of their bud is lower THC than other places so they could put a lower price tag on certain strains but regardless all of their product is great!”
“The selection for patients is average, but the prices are the highest I've seen in the area.
Of the three people we dealt with one was very friendly and welcoming, one was indifferent, and one bordered on rude.
The waiting room was playing fast techno music, an extremely poor choice for a place where half the clientele may be dealing with anxiety.
We are not likely to return.”
Hello, and thank you for taking the time to write a review about The Farmacy. We are very disappointed that you did not find our selections appropriate for you, and that you did not appreciated the video playing in the wait-room. We take pride in our work, and of the way our patients and customers feel while in, and as they leave our store. Most of the over 1,000 customers we have had this month have commented on how happy they are with our customer service, atmosphere, and products we have, and they’ve come back again, and again. Although we try to please every customer that comes in our doors, we know that is an impossibility, although we try our best. We cannot seem to identify where we went wrong that made you feel we were rude. We want to assure you that every customer is treated with the attention and respect they deserve. Making customers happy at The Farmacy is not an effort; it comes naturally to us. We apologize again if you felt you were disserviced.
In doing some research, however, we found strange that you rated our competition higher in prices and service. That particular competitor has exactly the same price ranges we do, and their attention to customers is the reason why most of them end up at out store as regular customers (customer’s own words, not ours.) Also, we provide our customers with a “rewards” card, worth $30 or more, that gets punched every visit when you spend $20 or more. This makes our products even lower priced than our competitors.
Regarding our selections being “average” for medical products, we also find this confusing, since we get referrals from physicians, and even from our competition, downtown. We have a selection of high CBD products that is not found at another dispensary in Astoria. Additionally, we, too, serve our patients first. However, if both attendants are helping customers, medical patients wait for the next available attendant. This is most likely what you experienced.
If your comment truly—and without bias—reflects the way you feel about our business, we would like to invite you to give us another try. Our doors are always open to our good and valued customers. Again, thank you for your comment, and rest assured that we treat and investigate each one of these comments seriously.
The Farmacy Staff
“I absolutely love these Gentleman! I'm treated as a V.I.P. Every visit!! I always get what I want and need! I'm looking forward to filling my punch card for shopping! Thank you for being superior! worth my drive!”
We, here, feel very happy when our customers find the help they need from the products we offer at our store. We take pride in our work, and good comments like yours make our day!
Thank you for your patronage!