We're so sorry that we missed the mark on your visit. Please know that if the flower you receive is sub-par you are more than welcome to return it to us in it's original packaging.(some restrictions apply) We offer this unique & generous return policy because we are a brand of value and we feel that you should expect and receive nothing less. We thank you for stopping in and for sharing your feedback with us. We sincerely hope that you'll consider using your BOGO 50% off coupon for your second visit and allow us the chance to make things right!
Oh no! It seems like perhaps we dropped the ball during your visit? Please email us at email@example.com we'd like to hear more about your experience and how we can improve for your next visit! Thank you for sharing your experience with us! Constructive feedback is key to improvement. We thank you for giving us the opportunity.
“Today was my first visit to the Giving Tree and it was highly disappointing. I called ahead to ask if there were any restrictions on the first time patient flower strain. The receptionist said no, any type you would like is included. I walked in as the front desk gal was busy eating her Whopper from Burger King. She gave me the new patient paperwork and I quickly filled it out. Patients were coming in the door and instead of processing my paperwork she started talking to them about referrals to doctors, checking them in ect, she also answered the phone during this time. I walked over and nicely asked if she would be so kind as to finish processing my paperwork since I was there before four other people had walked in. She agreed to do so. When I was asked to go to the back room and a man waited on me. He seemed annoyed at the questions I was asking about strains. I had pre-picked out two strains for my first time patient discount but was told that if Giving Tree does not grow it the strain in not included. I explained that this was disappointing due to the fact that I was told something different before I came in and had already picked out the strains I wanted. His demeanor was emotionless and looked like he could care less about what I had said, it was a "robotic exchange". He gave off the I hate my job vibe, wow man, your a bud tender, it seems like it would be a pretty cool job, whats not to love? He did not offer me any educational material or put any in my bag. I purchased two eights of flower but my original intent was to get two quarters. The quality of the flower was in my opinion about a 6 out of 10. The experience with the staff was about as low as you can get. With the prices of the flower here and the way I was treated I will not be back. The only thing that I feel they may have a step up over some dispensary's is that their furnishings are more high end than other places in the area. I really don't care about the couches, I care about my customer experience. There are many wonderful dispensary's around the area that are welcoming, make you feel like family, take patients in the order you come in and are not afraid to engage in pleasant chit chat. Unfortunately this one did not check any of those boxes for me.”
We are very sorry for your first time experience at the Givingtree Wellness Center! We do pride ourselves on providing excellent patient experience and medicine. We would love to change your mind about our dispensary and welcome you back. You will get a buy one get one 50% off our Givingtree products and do not forget the points you earn for coming to see us that are redeemable for prizes and dollars off your future purchases.
Again our deepest apologies for your visit, although we strive for perfection we missed the mark this time and would love another chance. We do hope to see you very soon.