“This location itself is fine. The staff on a whole seems nice and helpful. There is a decent selection of flower and there are many clones from which to pick.
Here's the rub:
I bought 2 clones the night before last and they looked great. I came to them this morning to work with them and the Animal Cookies clone was spotted all over with powdery mildew... bummer... Less than 48 hours and it was all over the thing(my grow is humidity controlled so I was pretty surprised it even expressed itself so quickly).
I called them up and they had me bring it back to take care of it. Stuff happens, I get it, great.
I arrived an hour or two later with said clone sealed in a bag and this is when things broke down.
Long story short, I was offered a replacement which is reasonable. I asked if the plants had come from the same grower and was told they are all from the same place. As such, I declined the replacement. Instead I asked for my money back. This is not their policy and there is nothing they could do for me besides store credit or some flower in the rough amount I had spent on the clone. I want nothing they have besides my damn money back for the inconvenience. Basic customer service dictates: do what it takes to make things right and keep a customer.
During this whole process the bud tender kept telling me that I should have hit them(clones) with a 30% peroxide spray upon receipt and that's how I should avoid this problem in the future. This was well meant advice and I'm not critiquing it except that he was blaming me for the issue saying that I should have done that to avoid the powdery mildew which I believe is systemically present in the plant. Powdery mildew is a ubiquitous problem in the Pacific Northwest. Once it takes hold of a plant, it becomes systemic. Then based on stress or environmental conditions, it will show or express itself through powdery white spots. It can live for a long time in a plant and not show itself based on other factors, henceforth my assumption based on the speed of progression is that it came from the mother plant and this was a systemic problem that had just expressed itself. He told me again about the peroxide and about his experience and was very dismissive of this idea. I then went to the clone rack and picked up the first Animal Cookies clone that I could and handed it to this guy. Low and behold, it was also expressing powdery mildew and it was very obvious! I said: "here look, its on this on too!". He said something dismissive like "yup" as if it was all good.
To wrap things up, I got 1.16g of cannabis flower to make up for this situation which I never would have bought otherwise. Nor would I have driven an hour out of my way twice for the lousy 1.16 grams that I paid full price including tax for, and gas for 2 hours in my truck.
I wanna say a lot of bad things, but it as it isn't worth it I simply will never go back.
Last thing: I expect them to continue selling the rest of these clones based on what I've seen and that they hadn't cared to check or pull the affected clones in their inventory after my first call warning them about what I received.”
Thank you for taking the time to leave a review, Terrance-Peterson. We are saddened to hear you had a bad experience with our staff and clones. We provide a wide selection of clones that get brought in often. We take great care to prevent, detect, and deal with plant issues. We take necessary precautions to prevent issues from happening. I'm sorry hear the budtender was dismissive of the problem. We apologize that powdery mildew formed or was found on your plants. We would have been able to refund your purchase instead of giving you bud in exchange if that is what you needed. Oregon is a very moist environment which is known to have PM problems. Our room is humidity and temperature controlled but we understand that thing can happen. We apologize once again that you had a negative experience with us. We have taken what you said to heart and I trust if you come in again you will see that our clones look great and healthy and our staff will be happy to serve you. Thank you from all The Green Planet staff.
“I loved the Green Planet. I was helped quickly, I was given great service and the prices are nice also. The guy that helped me was very knowledgeable and I wasn't sure what I really wanted, but I told him what things I was looking for and he had great suggestions for me. I took his advice and was very happy. Great place to go, I highly recommend it. Thanks guys!”