The Herbal Connection Reviews

  • “Friendly environment, with a HUGE selection or great concentrates and flower.”

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    Comment from The Herbal Connection

    You are too kind! Thanks for the feedback!

  • “Every time I come in, I am greeted with smiling faces and great prices. My regular stop for extracts and drinks”

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    Comment from The Herbal Connection

    Thanks so much for the kind words! We smile because our customers make us happy!

  • “Exceptional medical an recreational cannabis”

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    Comment from The Herbal Connection

    Thanks for your review, we appreciate it!

  • “very friendly and professional atmosphere. the staff is knowledgeable and very helpful. overall great place and great prices.”

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    Comment from The Herbal Connection

    Thanks for your review! We strive to provide the best possible atmosphere along with the most knowledgeable staff we can.

  • “Their flower is excellent and they usually have good variety. Prices are fair. Generally a good place to stop by and get some medicine, but once in a while the service can be spotty. Sometimes it seems like it will take forever and a day for a budtender to weigh out a simple eighth. But other times they weigh it out and give it to you quickly. Sometimes they ask you the same question three times ("was that an eighth you wanted?" or "was that the Girl Scout Cookies you said you wanted?"). Overall I would say one of Eugene's best dispensaries, but customer service could improve a bit.”

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    Comment from The Herbal Connection

    Thank you for your review! We are always working to improve our customer service and offer the best possible experience.

  • “great friendly costumer service, good product, and easy price listing.”

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    Comment from The Herbal Connection

    Thank you, we really appreciate your review!

  • “its easy to find, friendly and good costumer service. many choices and not badly priced. ”

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    Comment from The Herbal Connection

    Thank you for the review, we appreciate it!

  • “Great selection, easy pricing information, samples to smell and look at on the counter. I will be back. My favorite place in town, so far.”

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    Comment from The Herbal Connection

    Thank you so much! We are so glad to know we're your favorite in town! We appreciate you & your review!

  • “this is a great shop with great prodcuts. most negative reviews are ridiculous, as is the most recent one. seed germination is to some degree at the mercy of seed breeder and to a large degree the environment and handling during sprouting. it's a poor carpenter that blames the tools....”

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    Comment from The Herbal Connection

    Thank you for your review, we highly appreciate it!

  • “staff is great I used to recommend this store to friends, wont any more, sad to say, they do NOT stand behind what they sell, told me i could go talk to the seed supplier, 6 seeds two plants net, one scrawny, do not buy your seeds from a store that doesnt care, you just lost a great customer and a lot of referrals, beeing going here since they opened, NEVER again,”

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    Comment from The Herbal Connection

    Growing from seed is tricky, and not recommended for everyone. We have found that in most cases the seed companies are very reasonable about replacing bad seeds. We would be happy to put in a request on your behalf for a refund or replacement based on your experience. Please bring in your plants and any unpopped seeds and we can work towards getting you credited for the seeds. This will help the seed company do quality control on their end to prevent this from happening to other customers in the future. Thanks so much for your feedback! We would love the opportunity to make it up to you.