“As much as I want to love this place- they've got great selection and their 20% discount for online ordering would make them my one and only, one-stop pot shop but the unbelievable degree of hassle and difficulty involved in making a phone or online order is enough to ruin the rest of my evening. Their website menu is never accurate and when I've called in to get information that I need so I can order what I actually want I get rude service and argumentive excuses as to why they can't answer my questions and when I finally give up on that and decide just to go in and talk face-to-face with the products right in front of me, I get told that I lose my discount because I am only eligible if I order online or over the phone. I was recently told that the reason their personal website https://www.nirvanacenter.com/ isn't accurate is because Leafly is in charge of it and they are not doing their updates properly and that I should be placing my online orders via the Leafly webiste. Ok, so why not put that information on your business's personal website so people can just do it without all the phone calls and back a forths. Also, when I go on to Leafly and look up their menu, there is no button offering online ordering which tells me you CAN"T order online through Leafly. So, I'm guessing their answer would be to call and order according to Leafly's menu. Ok, fair enough but maybe you guys could hire someone who can fix your website so it actually functions the way you're telling people it does. Don't advertise online ordering to your customers unless it actually works. It's just bad for your business when customers end up completely frustrated and unhelpable when their goal is to just come buy something from you based on a system YOU put out there. Also, maybe have a meeting or training program for your employees about professional customer service. I've had employees get fully argumentive and confrontaional with me just for trying to ask basic questions about the details of products that I couldn't get via the website or over the phone.”
We are truly sorry for the inconvenience. We try our best to keep updated with our menus, on that day all dispensaries were experiencing difficulties with Leafly. It usually takes a couple hours for everything to update on Leafly and our online order website. We are having our web developer look into this issue and find a solution. You can always give us a call and mention that you looked at our menu, and are curious if we still have the product in stock. We apologize for any inconvenience this caused and would love to have you back!