I visited Theory Wellness in Bridgewater yesterday 2/3 and I feel I can safely say, this is what a medical dispensary experience should be like.
There was no paperwork to fill out as a new patient, their front desk staff just register you, which is a nice time saver. Getting into line was quick and simple.
Once in line, things do move a little slower than other dispensaries, however there is good reason for that. The staff is friendly and knowledgeable. They are more than willing to chat about the products, there is no rushing you. The flower is also NOT per-packaged. They will show you the buds and allow you to smell them before packaging your purchase and weighing it in front of you. This ensures you get all quality buds in your purchase. This is not always the case with prepackaged flower. They also have some interesting genetics that are not as common in the area. Also interesting, they have a sign indicating this location will remain medical only, which is a real bonus.
Nothing is perfect though. The prices are a bit high (though you get what you pay for). I am also not a huge fan of the rewards program. It is visit based not purchase amount based. It certainly has some benefits ($1 ounce if you visit enough), however its not as straight forward as some of the other places i have been. You have to check in on a separate tablet (which no one mentioned to me at check in) while in line. It is not something that you automatically accrue by making a purchase. The overall availability of deals/discounts could also improve.
Overall, this is a nearly perfect dispensary. I wish they were closer to me or did delivery. Regardless, while this will not be my primary dispensary due to the distance, I will certainly be returning.
Dispensary said:We appreciate such a thoughtful review, G! Thanks for sharing with us.