Thanks for your review! If you do receive seeds in your order in the future, please let us know. Take some photos and send a description to our Patient Services team at firstname.lastname@example.org so that we can document it. Patient feedback like this helps us continually improve our products. We're happy that you chose us as your licensed producer!
I'll start off by saying I read and heard a lot of negative reviews towards Tilray, both online and from friends telling me not to choose them for my LP. Well I ultimately chose Tilray anyways as I felt they had the best variety, strains and the quality I wanted after researching my choices and comparing at the time.
I can honestly say I regret nothing and have not been disappointed. Customer support has been awesome and has stepped up, even after I was miss informed on certain points from my local clinic. Even though this was no fault of their own Tilray has followed up with me in regards to the miss information to ensure future patients don't have the same issues and done what they can to show me the kind of experience they want their customers to have.
My initial order was processed and shipped the same day and my follow up order was processed quickly and shipped on the second day after ordering. The products I received were high quality, and priced I'm sure at the best cost Tilray can manage for now. Would I like lower prices? Of course who doesn't want to save money, but I won't hold a regulated and tested product to the same pricing standards I'd expect from an un regulated un tested street dealer. Who doesn't have to pay those over head costs, and isn't held accountable for anything. That's like complaining bestbuy doesn't sell me my blurays for the same price as the knock offs I see from China.
Anyways I'm sure Tilray has seen and heard the messages and obviously want to stay competitive. They dropped their prices over all 10% before I signed up which is a start, and shows they're trying and are willing to pass along savings when and if they can. I can't ask for more than that, I'm sure I'll have my issues down the road as any customers do but so far from my experience I'm not worried Tilray won't be able to make it right.
“Made 2 separate orders last week, one on Wednesday and the other on Thursday. Both orders were processed in one day and shipped immediately. Both packages arrived on Monday.
Packaging was well done and discrete, the child safety / tamper proof maybe a little excessive.
Product looked and smelt great, I was disappointed in the size of the buds on one strain but after closer inspection was very happy with the product.
I have not had to contact Tilray yet, and am hopeful that if I ever have to that they have fixed any customer service issues they were having in the past. ”
We appreciate your review and encourage you to contact our patient support team if you need any further assistance.
Tiray's Patient Services Team is available 24/7 at 1-844-845-7291 and email@example.com.
Tilray House Blends are a milled mix of smaller buds and sugar leaves, taken from our most popular strains. They have been carefully crafted with creating cannabis derivatives and vaporization in mind. Available in 15g prepacked jars at $7.00 per gram.
“I am dropping them and won't go back. way to expensive and very slow at getting your order out the door. they don't ever have the strain you want and they use the slowest shipping methods possible
very unhappy after using them for a year so it hasn't been just one bad experience to sour me it's been to many to count. ”
Hi Marc, Thank you for your message. In response to valuable patient feedback like yours, Tilray has reduced pricing by approximately 10% on all products. We currently have 11 medical cannabis products available in the Tilray Shop and will be adding more selection soon. We hope that our new price points will help to further improve patient access to our GMP-certified, medical-grade cannabis. Our commitment has always been to ensure patients have their cannabis as safely, discreetly, and quickly as possible. Due to the recent Purolator strike, we did experience some disruptions to our delivery service. We have since implemented a better system, Canada Post, which offers increased delivery options and services. To learn more, please contact our Patient Support Team at 1-844-TILRAY1 (845-7291). We're available 24 hours a day, 7 days a week to assist. Warm regards.
We take product complaints very seriously and would like to follow up. Can you please contact Tilray's Patient Support Team toll free at 1-844-TILRAY1(845-7291) or by email at firstname.lastname@example.org so that we can better assist you? Thanks for reaching out.
“My first two orders have shipped very fast. I've gotten them within 2-3 days of ordering, and I live on the other side of the country entirely.
The selection isn't very good. No CBD strains to be had for a few weeks now except for the extract and it would be nice to have more to choose from with other varieties as well.
Actual product quality is 1st class. I love the milled blends... they are ground to absolute perfection and potency was top notch. I would hope so though because you pay a heavy premium for that quality.”
We appreciate your feedback on Tilray! Our strain selection has been consistently improving. This year, we have released ten high-CBD Strains in the Tilray Shop. As medical cannabis products sell out our team rotates in new options for patients. We currently have two +CBD strains available - Cannatonic and Warlock CBD. As a result of our streamlining of our production and in response to your feedback, we’re passing along our savings to our patients. We’re proud to announce that we have reduced prices on all Tilray whole-flower strains, House Blends and extracts by approximately 10%. Our continued growth means savings for our patients, and we hope these new price points help to improve access to our highly rated products and services.
Thank you for your stellar review and for choosing Tilray! We work diligently to improve lives through medical cannabis and very much value and appreciate your feedback as it helps us better serve our patients.