Hello! We do indeed offer our patients a discount on their orders when they renew their prescription with us after a year as a way to say thank you. The 5% discount applies to all orders over $175, but no minimum spending on the year previous is required. If you renew with Tilray after a year, it's likely that we can add you to this discount program. If you'd like a more in-depth explanation of the program, you can give our Patient Services team a call anytime, toll-free, at 1-844-845-7291.
Hi there! You'll find more information on our programs, including our compassionate care program, which helps low-income patients with the cost of medical cannabis, as well as our renewal program, in which patients who renew with Tilray receive a discount on all orders over $175, on our website: https://www.tilray.ca/en/tilray-assurance-program. And you'll definitely get an email from us confirming that your order has shipped!
We hear your frustration! The limitation on the amount of cannabis we can send directly to you comes from Health Canada, which limits to 150 grams per order - even if that is below your prescription amount. You should have been notified that your order was replaced, so we'll follow up with our team to make sure that happens in the future. If there's anything else we can help with, please don't hesitate to reach out to our Patient Services team toll-free, 24/7, at 1-844-845-7291.
We're so happy to hear that you had such a good experience for your first time buying medical cannabis! Thank you for sharing. If you have any questions, please don't hesitate to give our Patient Services team a call.
Thanks for your great review! We appreciate that you've been a patient with us since nearly the beginning :)
Thanks for the review & for being a Tilray patient! We have plenty of supply for all our patients in whole flower and extracts - and occasionally some free swag ;)
We're sorry this happened to you. Our national shipping contractor is usually excellent at ensuring Tilray patients receive their medical cannabis packages. We can try to make this right if you'd like to contact us at email@example.com. Customer service is important to us & we strive to provide the best experience to our patients.
Thanks for your honest feedback. For the fastest service, please call our Patient Services team directly at 1-844-845-7291. It's a toll-free call and team members are available 24/7. The team can also make sure you are signed up for our email alerts to see the latest product features that fit your needs and budget, or help you apply for compassionate pricing if you qualify.
Thanks for your review! If you do receive seeds in your order in the future, please let us know. Take some photos and send a description to our Patient Services team at firstname.lastname@example.org so that we can document it. Patient feedback like this helps us continually improve our products. We're happy that you chose us as your licensed producer!