Tilray Canada Reviews

  • “liked them at first until every batch was short at least a .1. Doesn't seem like much but at 14/g it adds up. each iteration of new strains goes up in price. when I reached out, twice, to ask about dryness, lost weight, etc. there was no response. customer service and shipping was good though. buds would be great if they were not super dry. I think the jump in price from batch to batch is gonna end up making a lot of people switch. really too bad though. ”

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  • “Repeated issues with medication being delivered significantly under weight (Up to 5 grams missing on a 45gram delivery). Their solution to this is to ask the patient to purchase a legal for trade scale. Something that costs at minimum $200. An expense that someone like myself on Ontario Disability with a fixed budget cannot afford. 3 out of 6 or 7 orders now have come under weight, past what the legal allowances are (up to 5% of the full order weight). 3 orders have also been delayed by Purolator and while that isn't an issue that Tilray is responsible for, it's still something that reflects on their service. The main issues I've been prescribed Cannabis for are Epilepsy, Severe anxiety, Stress, Depression and Body Pain. Missing medication is most likely one of the major reasons I've had more seizures recently, and their lack of caring about their patient's health has led to my levels of stress, anxiety and depression to go through the roof. Having my medication dispenser cause my medical issues is not a good place for me to be in, and I'm currently interviewing other Licensed Producers to make the switch to someone more interested in keeping their patients healthy and happy. Jordan”

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  • “Registration gets 3/5 because family had some delays with their registration. The packaging is rubbish, it does not air seal tight, and is too dry by the time it arrives. I weighed one 5g pack and it was 4.9. Kind of disappointing having to deal with too dry buds, or re-hydrating them. Besides that they included a free hand grinder, toque, 50$ discount, have a wide variety of buds and pricing, and also some pre-grinded(milled) popcorn/schwagg buds for $60/15g.”

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  • “first time ordering through Tilray, they are very organized and reasonably priced. I have been with several other producers and Tilray by far is the best. They take pride and care in their product and the packaging shows it”

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    Comment from Tilray Canada

    Thanks for sharing! Glad to hear you're happy with Tilray.

  • “Terrible service to work with took a month just to verify my doctor prescription then they didn't renew my vac coverage until blue Cross informed me that they hadn't received any paperwork which takes 4-6 weeks!! Tilray instead of owning up to it they decide to lie about it!! Go somewhere else!!”

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  • “All profit, no care organization. 'Nuff said. Terrible place. Stay clear.”

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  • “Really impressed! Good Customer Service, next day delivery and excellent product! Happy happy Customer!! ❤️”

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    Comment from Tilray Canada

    Thank you!

  • “Recently Tilray is my LP. Indeed the biggest issue is the Feds. I know they are looking to expand selection etc. and they will, but the red tape takes time. Once edibles are created they have to be approved by Health Canada etc. then the production has to be ramped up to meet demand etc, etc. Tilray is a great LP and like many, they are 'working it out'. Product selection is currently great, many high grade strains are easily available. Order processed same day. My only recommendations would be to improve the product packaging, ie, it's difficult to open and not smell proof. That's instantly a hassle. And the pricing for AAAA product is prohibitive to many. Especially if not covered by a medical plan...but that's an entirely different issue. Over all good. Very good. And I'm sure will get better in time. ”

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    Comment from Tilray Canada

    Thanks for your feedback! Pending Health Canada approval, we plan to begin offering our extracts products to patients in late November to early December. We are also looking into improved packaging,stay tuned for that. Have you heard of our Tilray Assurance Program? It was created for patients without insurance coverage for their medical cannabis. We’re proud to be Canada’s only Licensed Producer currently offering this valuable combination of benefits to patients. For more information, please visit https://www.tilray.ca/en/resources/tilray-assurance-program/ If you have any questions, please call us 24/7 at 1-844 (TILRAY1).

  • “I used to have tiltay as my LP, last year, and they treater Me as a customer not a patient, they had no compassionate cares about their customers, so I stopped everything with them and moved on to another provider, No way I would recommend them after my personal experience and there not top shelf bud, No where close ”

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    Comment from Tilray Canada

    Thanks for your feedback. Sorry to hear your experience with Tilray was less than stellar. We have made a lot of improvements over the last year - we know have consistent strain selection, 24/7 customer care and some of the top quality medical cannabis in the industry. We hope that we have the opportunity to change your mind. All the best.

  • “Newly registered as a medical cannabis consumer, first time order... I chose Tilray after carefully considering a few options/companies with my Doctor. Ultimately I chose Tilray for the variety of strains. I received my package in 2 business days, (Nanaimo BC - Dartmouth NS). I ordered 4 strains on my first order: Sour Diesel, Orange Jack, Black Tuna, & Skywalker OG. Everything came very professionally packaged, the bags are nice - but not air tight. As one would guess the cannabis contained within the these bags is a tad over dry as a result, so an otherwise beautiful product is slightly compromised. All that said, overall I'm still quite happy. All 4 strains still have nice taste, are covered in frosty trichomes (The Skywalker actually sparkles👌) and all four burn very clean. The buds are nicely trimmed for the most part (a few shaggy nuggets in the Diesel & OJ). The effects of all four of these flavours is quite potent in their own rights and lasted quite long. Would have given the erb 5 stars if wasn't so dry. Overall I'm happy with my first experience with Tilray, but I have noticed other reviews pointing out the issue of the lack of an air tight ziplock, once you use the bag a few times you realize it's the child lock that prevents it from sealing. I would think extending the zipper an inch would allow the pouch to seal. ”

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    Comment from Tilray Canada

    Thank you for your feedback and welcome to Tilray! We are make major improvements to our packaging and will have air tight bags available for patients very soon. Warm regards, Team Tilray