Tilray Canada Reviews

  • “Terrible service to work with took a month just to verify my doctor prescription then they didn't renew my vac coverage until blue Cross informed me that they hadn't received any paperwork which takes 4-6 weeks!! Tilray instead of owning up to it they decide to lie about it!! Go somewhere else!!”

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  • “All profit, no care organization. 'Nuff said. Terrible place. Stay clear.”

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  • “Really impressed! Good Customer Service, next day delivery and excellent product! Happy happy Customer!! ❤️”

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    Comment from Tilray Canada

    Thank you!

  • “Recently Tilray is my LP. Indeed the biggest issue is the Feds. I know they are looking to expand selection etc. and they will, but the red tape takes time. Once edibles are created they have to be approved by Health Canada etc. then the production has to be ramped up to meet demand etc, etc. Tilray is a great LP and like many, they are 'working it out'. Product selection is currently great, many high grade strains are easily available. Order processed same day. My only recommendations would be to improve the product packaging, ie, it's difficult to open and not smell proof. That's instantly a hassle. And the pricing for AAAA product is prohibitive to many. Especially if not covered by a medical plan...but that's an entirely different issue. Over all good. Very good. And I'm sure will get better in time. ”

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    Comment from Tilray Canada

    Thanks for your feedback! Pending Health Canada approval, we plan to begin offering our extracts products to patients in late November to early December. We are also looking into improved packaging,stay tuned for that. Have you heard of our Tilray Assurance Program? It was created for patients without insurance coverage for their medical cannabis. We’re proud to be Canada’s only Licensed Producer currently offering this valuable combination of benefits to patients. For more information, please visit https://www.tilray.ca/en/resources/tilray-assurance-program/ If you have any questions, please call us 24/7 at 1-844 (TILRAY1).

  • “I used to have tiltay as my LP, last year, and they treater Me as a customer not a patient, they had no compassionate cares about their customers, so I stopped everything with them and moved on to another provider, No way I would recommend them after my personal experience and there not top shelf bud, No where close ”

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    Comment from Tilray Canada

    Thanks for your feedback. Sorry to hear your experience with Tilray was less than stellar. We have made a lot of improvements over the last year - we know have consistent strain selection, 24/7 customer care and some of the top quality medical cannabis in the industry. We hope that we have the opportunity to change your mind. All the best.

  • “Newly registered as a medical cannabis consumer, first time order... I chose Tilray after carefully considering a few options/companies with my Doctor. Ultimately I chose Tilray for the variety of strains. I received my package in 2 business days, (Nanaimo BC - Dartmouth NS). I ordered 4 strains on my first order: Sour Diesel, Orange Jack, Black Tuna, & Skywalker OG. Everything came very professionally packaged, the bags are nice - but not air tight. As one would guess the cannabis contained within the these bags is a tad over dry as a result, so an otherwise beautiful product is slightly compromised. All that said, overall I'm still quite happy. All 4 strains still have nice taste, are covered in frosty trichomes (The Skywalker actually sparkles👌) and all four burn very clean. The buds are nicely trimmed for the most part (a few shaggy nuggets in the Diesel & OJ). The effects of all four of these flavours is quite potent in their own rights and lasted quite long. Would have given the erb 5 stars if wasn't so dry. Overall I'm happy with my first experience with Tilray, but I have noticed other reviews pointing out the issue of the lack of an air tight ziplock, once you use the bag a few times you realize it's the child lock that prevents it from sealing. I would think extending the zipper an inch would allow the pouch to seal. ”

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    Comment from Tilray Canada

    Thank you for your feedback and welcome to Tilray! We are make major improvements to our packaging and will have air tight bags available for patients very soon. Warm regards, Team Tilray

  • “Tilray is my LP. Very happy with the service and quality. They are working hard on consistent availability and there prices reflect the market. They are getting much better than the early days. ”

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    Comment from Tilray Canada

    Thank you for the stellar review!

  • “ Tilray. This review is not about product* I give credit where it's due. In the customer service department today, I spoke with staff re: my interesting experience yesterday with another employee. My issue was the treatment, not rapid set up. I was met with professionalism, and an apology. They made all processes transparent from start to finish, while clearing up strain/availability questions I had too. As for proceeding with them as an LP? After the phone call today, I will. ”

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    Comment from Tilray Canada

    Thanks for reaching out to us. We are glad that we could rectify this situation for you. We expect your account status to be approved shortly and thank you for your patience and understanding. - Team Tilray

  • “I have only been using Tilray for a short time however their service and products have been excellent. Their website is very easy to use and the time between placing an order and actually receiving it is very short......usually less than 24 hours. Their selection is great and new products are offered quite frequently. For anyone worried about price, they have some really good products at reasonable prices along with some high end (and high price) products. I find the high end products well worth the money.....the flavour and effects are amazing.......but that is just my personal opinion and choice. The old saying "you get what you pay for" really applies to Tilray from my experience so far.”

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    Comment from Tilray Canada

    Thanks!

  • “Wide variety of AAA strains shipped to your door next day. Great customer service.”

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    Comment from Tilray Canada

    Thank you for choosing Tilray!