“Not very happy with Tilray and haven't been for more months than I care to think about, and spent a lot of big bucks there for the medicine I need when I can get it.
The product quality is great, most times, IF and that's a big IF, you can get something decent that addresses your health concerns. Today on the phone from a very nice Mike, I got ......sorry we sold out of that in the first 24 hours.
What's wrong with this picture, for months I have been telling Tilray I can't get the medicines I need from them, and they tell me to watch for emails of upcoming strains, which does me a fat lot of good when it's sold out within 24 hours on the West Coast and I don't even know about it till 4 hours after.
I do all of my dealings with them on line because I have not found the customer service team to be helpful, friendly yes, but helpful not. It's not their fault, they are hamstrung to help you. It seems to me that Tilray is not looking at us as patients who have medical issues, but as consumers and there is a distinct difference. I am not with Tilray and their products to get "high" and I there to have relief from symptoms.
As a matter of interest, Jane's Blog for Canadian Med Mar companies, Tilray shows today they have 37 strains available, try 6 Tilray, Hardly an innocent mistake.
Oh and one more last hit, because strain supply is so hit and miss, who has to pay for the extra shipping each month because rarely can I get what I need in one order, another 5'er for a shipment date of 5 days or more each time.”