Tilray Canada Reviews

  • “I have only made 2 orders, but am 100℅ satisfied. I have nothing but good to say. Product is amazing, shipping is fast and discreet and the phone support was helpful and resolved my issues promptly. ”

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    Comment from Tilray Canada

    Thanks for sharing!

  • “I found Tilray to be very unreliable twice in 3 months they ran out of CBD tincture the first time I waited 2 1/2 wks. A week ago I was told it would be a few days & I am still waiting. I have had two e-mails go unanswered & last Mon. I called & the phone rang at least 20 times & I gave up. I will not be dealing with them again & I will be telling the referral Dr. about my experience”

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    Comment from Tilray Canada

    Hi Sharon, We have both CBD Drops available today: 1:1 and 1:3. Visit tilray.ca to shop.

  • “Tilray - my overall experience has been ok. My only issue, as many other reviewers have indicated, is the price of the product. High THC content can mean up to $13-$15/gm at the checkout counter. I've moved 2/3 of my available prescription to another LP that has similar strains with close to the same THC content but are much more realistically priced. The blends that are offered are a fair price at $5/g - $75 for 15gm jar which is comparable to other LP's. They do offer the widest variety of strains that I've come across but often they are sold out so you are only seeing the currently available strains which at times is limited. I would recommend to others but with the caution regarding the prices.”

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    Comment from Tilray Canada

    As part of our ongoing commitment to improving our patients’ experience with Tilray, we are offering a program created for patients without insurance coverage for their medical cannabis.We’re proud to be Canada’s only Licensed Producer currently offering this valuable combination of benefits to patient. For more information please visit: https://www.tilray.ca/en/resources/tilray-assurance-program/

  • “Full disclosure: Tilray is my first LP as a Canadian medical patient so I have yet to see what other LPs are like. Registration: I found the registration process to be fairly easy. After my appointment with the dr I received an email from Tilray the same night, and everything had been confirmed and accepted. Overall registration process I am satisfied with. Customer Service: I had to contact the customer service numerous times to help with some questions and to guide me through my first order. I found them to be helpful and even though it took a while for one of my calls to get picked up, it was none the less. Overall customer service I am happy with so far. First Order: I was pleased to see multiple strains they had produced, but was disappointed once I realized they only had a few of them on hand. It would be nice to see more consistency in the availability of strains offered to its customers. That being said, it is nice having new strains to look forward to and to have a wide choice, again it would be more satisfying if the strains produced were consistently for sale. The order process was smooth and easy. Price: I felt this topic deserves its own category. I have gathered from research that Tilray is one of the highest charging licensed producers for Canadian cannabis. Its unfortunate that the prices of Tilray are so high considering the patient/customer has to pay tax and shipping on top of their order. Tilray need to be more competitive with their pricing. I would say the only down side to this LP is the pricing of their cannabis. Shipping: Fast Fast Fast, Received in 3 days including the day a placed the order. Very impressed. Bud Quality: After inspection of the buds I was very pleased. The quality of the buds were very nice. The buds looked, smelt and tasted clean and pure. I measured what I received and they were both on point which was nice to see. I feel that Tilray can strive to reach higher thc content percentages, their top percentages are in the very low 20's. My overall expectations of the quality of the buds were good, there is always room for improvements but I was not dissatisfied was the quality of my order. Summary: So far I am a happy Patient/customer of Tilrays. The customer service has been good. The shipping has been speedy, and the bud quality is satisfying. Only negative reviews would be the pricing, but hopefully they can figure that out. OVERALL RATING FOR THIS LP 4/5”

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  • “Tilray has pros and cons in my opinion. I've only been certified with them for 1 month and I've made 2 orders from them. Pros: decent customer service, fast discreet shipping, indica, sativa & hybrid options, Facebook posts of upcoming specials & new strains, professional packaging, decent quality bud Cons: overpriced strains, nugs are small, sometimes you cannot get through to customer service, very limited options, strains come and go quickly, not a lot of concentrates options, numerous negative reviews circulating Tilray Overall this dispensary is decent but it's not amazing. I find that they get numerous complaints but don't really follow through long term with resolving the issues. They'll think of temporary fixes but the complaints always seem to come back. Their biggest complaint is the lack of variety. I think if they gave more options, on a regular basis then the prices of the product would be overlooked a bit. The deal breaker for me is the lack of options. When you know what works, you stick to it. The fact that their strains comes and go so much makes it hard to want to continue shopping. I like reliability and knowing I can get what I want basically when I want and not having that option really bugs me. ”

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  • “Terrible customer service and a very hit or miss product at an exorbitant price point. They lost my paperwork 3 times and even though they were 100% at fault for locking me out of my account for six weeks they felt no need to apologize. They then proceeded to ship me moldy product... it's like they are allergic to customer service and quality.”

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    Comment from Tilray Canada

    Sorry to hear your experience was less than stellar. Please call us at 1-844-845-7291 at your earliest convenience.

  • “Great staff people person .good quality”

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    Comment from Tilray Canada

    Thanks for your review!

  • “I have had an excellent experience. Delivery (2 days) is impressive. I like that the naming convention is the same as recreational strains known worldwide. This has really helped with selecting what was going to work best for me, as I was medicating before I could find a doctor to authorize this treatment option for me. Product selection has declined since winter, however I understand demand has increased exponentially (Alberta opened 4 clinics alone). I have looked online at other providers, but they don't appear as professional, whereas I feel like Tilray offers and represents real quality pharmaceutical-grade marijuana. I would, and have, recommended them to friends and family who have inquired.”

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    Comment from Tilray Canada

    Thank you for your feedback! We really appreciate that you have chosen us as your preferred medical cannabis producer. Warm regards.

  • “I've been a patient for a time now. Orders are always quickly shipped and the quality of the weed is very high. The problem is the selection is not great. Many strains listed but few to actually buy. Same issue with the oils they sell. I would love to see concentrates available.”

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    Comment from Tilray Canada

    We have a growing number of medical cannabis products in our Shop. This week, choose from 17 products at tilray.ca.

  • “So far all my questions were answered by Tilray very professionally. I've been a registered member for 6 months and my orders have all been very quick and easy to pick up at my local depot. The packaging is by far, excellent as there is no smell and the lock on the bag is perfect , in fact, it's even difficult to open for myself at times. The prices are fair but would def like to see more strains available. I'm registered with another legal dispensary that has some strains that Tilray does not yet offer. I'm a little confused because when I go onto the Lift site there are patients that have access to some of Tilrays products because they do leave a review and was wondering if I had all the products available from the Tilray menu and if not why? The purple kush is marked at 38.00 per gram so I'm not sure but there might be a typo error in the pricing of that strain as I just received some and it was 9.00 per gram. You might want to look it up and edit it is if that's the cost than that's a little steep🤑anyways so far so good!!👍🏼👍🏼”

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    Comment from Tilray Canada

    Thanks for your comment! We are looking to update the Lift menu as soon as we can. They are experiencing some bugs on their site, so we can't update it yet. Tilray carries up to 28 different strains and 37 different medical cannabis products, we typically have 10-15 in rotation as new batches are ready for sale. For more information, please visit tilray.ca/en/products