“Usually my go to place, unfortunately I had a really bad experience today. Went in for some concentrate and was recommended the green crack considering its my favorite strain and the concentrate looked awesome, but as soon as I dabbed it on the nail it sizzled like crazy and was super harsh not very happy about this top shelf and don't know if this is safe to smoke”
“I purchased a CO2 cart that I returned because it was defective. The guy who sold it said it was sativa. Turns out it's indica. I paid $35 and they would only exchange for another which was $30. They refused to refund my $5. So, the customer is responsible for taking the risk not the business investor? They essentially stole $5 from me. ”
Comment from Top Shelf Wellness Center Southern Oregon
We are greatly disappointed by your negative review of our store, as many other reviewers have noted we strive to provide the best possible customer service every time. While we do facilitate returns of defective products on behalf of many of our vaporizer cartridge manufacturers, such as the CO2 Company, the return policies themselves are set by those manufacturers and not by our store. We appreciate your business and we would like to invite you to return anytime to have a manager resolve the situation to your satisfaction.
“Extremely nice and educated staff, always willing to help. All questions answered. A very nice business. Customer service is the best. Well named place, it really is Top Shelf. Highest possible recommendation, and: they're open until 10:00 pm.”