“I really liked their enviroment. They were very friendly. Their concentrate however was not up to par. I was told my concentrate was waxy and would stick together. when i got it, it wasn't how they told me. It broke to sand and grains and was very hard and stressful to put together. ”
We are very sorry to hear this. We try to keep the consistency of the wax, crumble and shatter the same with every delivery but occasionally, it changes based on the strain. That being said, if you're looking for more of a sticky concentrate, maybe try crumble next time as that tends to be a little more pliable.
But, if ever you are dissatisfied, we'd be happy to talk to you and try to rectify the situation so p lease don't hesitate to contact us and ask to speak to a manager.
Thank you again for your valuable feedback.
We're sorry for the confusion and would be happy to help you if you'd be willing to call and speak to a manager so we can look through your order.
Our first time patient special is buy an 1/8th of flower, get an 1/8th free (equal or lesser value) or buy a gram of concentrate (shatter, wax or crumble), get a gram free (equal or lesser value). If you're referring to a free battery, we are assuming maybe you purchases a shatter or clear cartridge? In that case, we give out a free battery or something comparable to that value.
We hope that helps and again, sorry for the confusion!