“I've been frequenting UGD and only UGD for about 6 months now and had wonderful experiences thanks to awesome budtenders like Treece, Adam, Jodi, friendly atmosphere with an excellent selection...I found myself coming in twice a week habitually.
Tonight I went for the second night in a row, for only one reason: the battery I purchased there yesterday didn't work. It happens, sometimes batteries are defective. Somehow me going in and politely requesting they swap it out (ya know because it's less than 24 hours old and I'm a good customer who has never asked for such a thing) resulted in the general manager having a screaming match with me in the middle of the room.
I've been working in customer service for 10 years and have often admired UGD for that exact quality. Today I learned that the budtenders and cashiers are friendly DESPITE their horrific management, and that is obviously why UGD has such a high turn over rate. I am repulsed by that experience with the General Manager and am incredibly disappointed that I'm breaking up with my favorite dispensary, over a $17 battery. ”