Y'know, when I first arrived, I didn't know what to do or what to say or more importantly, what not to say amirite? Anyway, I get there and they direct me to a chair where they tell me to fill out some forms. I think I had something to say or asked a question and the guy behind the counter was kinda stern but just a little bit so it kind of put me in a state of mind that this is like a speakeasy - "best not to talk to too many people you don't know". (-1 to service)
But all that was allayed when I got talking shop with my intake guy! Made everything really clear, answered questions and sold me a spiff. (+1 service)
Overall, awesome place! I imagine it's much like working at the Y or similar gym; you sign someone up for a membership, show them around, go over equipment safety, the rules of the establishment and will take your money for product at any time. You know, everything except being able to watch TV when you medicate unlike, say, on a treadmill.
Oh! You need to have something done about the exit driveway (Gardiner -1 to "atmosphere")