“You can buy defective products from this location, go back within minutes and not be able to return it. They will not confirm if things work in front of you.. they disappear in the back room for a while then come telling you it works fine. I bought two identical oil cartridges at the same time here... one worked perfect, one was defective. We went back within 20 minutes of purchase. They would not replace the defectice cartrage, they would not compare the two as there was a vast difference between the two when put to use.. they make up excuses that make no sense and smile.”
This is not a true statement. You had a vapor lock on your cartridge. Our budtenders have to go into the back to see if they are working, they are not allowed to do that on the dispensary floor. They fixed the problem it fired up just fine, and you were told that.
If it was not operating correctly you would have been given a new one that is our policy, we do it all the time...I have reviewed the tape and you were causing quite a disturbance in our facility, in front of a lobby full of other customers. We do not produce the products sold here it is not our fault if you happen to purchase a faulty product, But We Will Gladly Replace It If It Does Not Operate Properly.