“Top shelf is boo boo. This place needs a revamp. Staff was expecting me to buy more than a G, next time I'm buying nothing because I'm not returning. No referral benefits. No first time visit deals. No review deals. This place sucks.”
Do you remember who helped you? It seems a little weird that anyone would pressure you to "buy more" of anything when you are restricted by the state on amounts you can buy. We do not train our staff to "upsell" anything, as this is medication to us and we take it very seriously.
Every first time patient has an option of a free pre-roll or a free 30mg edible. This is offered to everyone.
As for review deals, we choose not to participate in bribery for kindness. We like that our Leafly page is honest.
We wish you all the best in your MMJ journey, yankeered2k6.
“i love this location just for how open and bright everything is with the big windows everywhere its a great change from the usual back room feel. i also like the fact that they also have a small smokeshop in front which carrys some cool little pipes. amanda has helped me both times i came in and her recommendations rocked! definitely going to be my usual spot especially since its down the street!”
“I go to Yilo almost every day and really like the place but today as I was talking to an employee another customer butted into our conversation and said something very rude about my appearance. I felt very discriminated aginst and it further more upset me that the employee seemed to encurage the behavior. I dosn't make me feel appreciated as someone who is polite, patient, and spend lots of money at the place.”
First and foremost, we apologize if you felt any sort of discomfort while at YiLo. We truly feel this is a matter to be seriously dealt with and we ask that you please contact our store. A manger is expecting your call.
“I'm a combat veteran with a laundry list of issues so I take my medication seriously. Quality is last on this list at this place! I thought it would be a safe bet buying a gram of ALL their top shelf medication to see if they could hold up to the descriptions of the strains on Leafly. Not Even close! Half of what I bought was not flushed properly and the other half evenly tasted the same (just like fresh hay). The grow associated with this place needs some serious TLC. If you want help I would love to throw in my years of experience and see this place turn around. If not, it will definitely take a lot for me to really want any medication from this place. Customer service was great but how happy can you be overall if someone nice sold you something you can't use?”
“This place is close to my house so I've stopped in from time to time. So far I've been overcharged (card charged more than the sale credit) however upon return they refunded. I've ordered a few times from this place and generally an OK product.
My recent order was extremely poor :( BEWARE - Readon
First I'd like to say that you don't really get to inspect what you get as it's pre-packaged in cloudy jars so you can see quantity but not quality in any sort of way. They have sample jars but they stuff jar usually has no smell and looks like it's been tossed in the ground.. So in general what you get is better.
Before I get into the quality of my last purchase let me tell you I've grown an average of 1.5lbs/mo in 20 square feed for just about 3 years growing over 140 strains. I know what quality is.
This last order was _VERY_ under aged (the seed sacks were only just forming), and the buds were all pre-flower and leaf. There were signs of a trouble harvest (burns on sugar leaves/inconsistent growth) and it wasn't cured at all correctly. Some of the "buds" were the stuff that starts in mid flower at the bottom you just let grow for hash/oil. Including all the leaves.. Just popped off the stem an in the "good" pile. It was also damn leading to extra weight. A total rush and sham job.
So as this point I paid a premium price for stuff I won't even bother to cook with. I called them up to report, asked for a manager and told I wouldn't get through to a manager unless I had an appointment.. WTF? Seriously? A customer calling in to report a problem and potential embarrassment to the company and they want hoops? So I explained the issue and pushed hard to speak with a manager. The lady to who answered finally gave in an transferred me.
The manager basically said all sales are finally.. no exchanges etc.. So basically they sell crap, make it nearly impossible to inspect, and then stick you with it.
With so much competition around and many places within 10 minutes of this place I'd go elsewhere. Also let this be a lesson to all though reading, If they don't let you look at EXACTLY what you are getting. Go elsewhere. At some point you will get shafted hard. I lost $250 on crap I wouldn't accept as regs in the 80's. Hopefully you can avoid this.”
Jfromaz, we are sorry to hear that you were unsatisfied with your purchase. We hope you can understand our policy on returns and exchanges, as that is pretty standard with any medication. I would urge you to come in and speak with a manager -- they have never and will never "take appointments" -- they are very readily available at any time.
We will pass the rest of this on to our production facility. Thanks again for such an in-depth review. Good or bad, we appreciate any and all feedback that will help us improve. Take care!
“These guys hold a standard of customer service not rivaled in this industry. all the Staff is very knowledgeable and will help you get the most bang for your buck. looking forward to seeing Yilo verry soon. oh and those clones make some amazing juice. lol”