January 8, 2021
Curaleaf - Gaithersburg
3.4(16)
Free online ordering!
16 Reviews of Curaleaf - Gaithersburg
3.4(16)
3.1
Quality
3.8
Service
3.4
Atmosphere
December 26, 2020
Horrible customer service
September 3, 2020
I have been going to curaleaf before they bought out zenity. I am a veteran of the USN and showed them my credentials when it was zenity and after it switched over to curaleaf I again showed my veterans credentials. Went to do a curbside pickup and a young kid (probably 22) came out asking for my veterans credentials. I explained that I have shown them and had them put in my file twice now. Once when it was zenity and once when it was curaleaf. All my previous purchases were correctly discounted. This “kid” had the nerve to ask again and told me I would not receive my veterans discount if I didn’t bring them paperwork to prove it for a third time. I have proven that I’m a vet and this kid had the nerve to accuse me of lying about my service to get the 22% off. False valor or lying about being in the service is something I despise but was actually accused of (in so many words) by this “kid”. Not exactly sure why u would do this to someone after they have shown it twice and every single purchase before that was discounted accordingly. The security lady outside also served and as we talked about being in the Navy she knew I served. She even said so. Maybe get some mature adults doing customer service rather than a young kid thinkin he knows everything there is to know about the industry when he’s clearly clueless. I asked him what strains had a high CBN content and he had no clue what I was talking about. Train ur staff on how to communicate to the patients and on the products themselves. Patients should not know more than the sales ppl when it comes to general cannabis knowledge. Haven’t gone back since this occurred and will never go back again. Sorry curaleaf u failed miserably in my eyes. Being accused of lying about my service in the Navy was one of the biggest insults I’ve endured in my life. I hope other veterans take warning and do not patronize this dispensary. They clearly don’t want to give the 22% off and will do anything to try and prove u are lying about ur service even after u have proven it twice. Don’t go!
August 9, 2020
Yesterday I stood in line behind four others. The security guard came out and let one person in at a time as one left. I was the only person left outside when an African American kid walked passed me and went right in. The security guard just let him in. So when I went in and asked why he skipped me he tried to get arrogant and laughed. When I told him I was grown man and his gum didn’t intimidate me he immediately realized he was out of line a a blatant RACIST. The manager was useless with his pathetic attempt to say something to me after the security guard told him that he was RACIST. Why have armed security guards? You are the only place that does that and you have thugs that are RACIST working as security guard. Lastly YOUR PRODUCTS ARE NOT ALL THAT. THERE ARE SO MANY OTHER PLACES I CAN SPEND MY MONEY WITHOUT SOME KID WITH A GUN TRIES TO INTIMIDATE ME. I will be contacting your corporate headquarters Monday and the Maryland cannabis commission as well.
August 5, 2020
I ordered 40% pre roll and one was perfect the other wouldn’t pull at all wasted my money! Only got .5 gram shouldn’t happen with a professional roller!
It was quick, they had what I wanted. Friendly staff which I so love, service with a smile. It's about 30 mins from where I live but worth the trip.
This isn’t my first time. I love this Location. The staff is friendly and helpful. I typically ask a dozen questions. They are polite and I will be back next week.
I only have great words for this location. The staff is extremely well knowledged, kind, friendly and helpful. The atmosphere is very laid back and chill. I love this place. This is the only place I will be picking up at.
May 12, 2020
The people that work here are good people but HMS flower is trashhhh and it all taste the same
May 12, 2020
This used to be my go to spot but I gotta say I'm super disappointed with the recent change in discounts. Without any notice, they decided we can't use our customer points on sale items? I wound up paying an extra $30 more than expected during my last visit. This is the worst time to be making medicine more expensive for your patients when people are out of work and vulnerable. Might have to start picking up my medical cannabis elsewhere.
It's a shame because the sales associates have always been amazing to interact with and so helpful with my questions. Unfortunately, prices are the driving factor right now.