This product is a total ripoff, please stop buying it and supporting this terrible company. If you want to spend $300 on a vape, buy the Ghost MV1.
The vape arrived and would not charge. I finally realized the charger was actually draining the battery. Luckily, I spent extra $$$ for the external charger, so I was able to use my vape. I reached out to the company, and they asked me to send the vape back to them at my own cost for analysis. They would keep the vape for up to 14 business days, and charge me $30 if they weren't able to find the issue. (No thanks, I'm using this vape to treat pain, why are you asking your customers to basically pay for and be inconvenienced by fixing your faulty product?)
Also, the battery life is TERRIBLE, lasting only 1-2 bowls (and the charger doesn't work). In addition the vape is super hard to figure out how to use. My friends who use it shake their heads and hand it back to me and never ask to use it again. Do not buy this.